Operations Manager

3 days ago

Surrey, British Columbia, Canada Phoenix Society Full time
Job Title: Operations Manager

Job Summary:

The Operations Manager is responsible for providing effective operational and facilities management of Phoenix Society's multiple campuses. This includes daily oversight of facilities and operations, responding to service requests, conducting minor projects and repairs, procuring goods and services, managing contracts, and managing the vehicle fleet.

Key Responsibilities:

  • Direct and plan essential services such as reception, security, maintenance, mail, archiving, cleaning, waste disposal, and recycling to ensure that the campuses meet all health and safety requirements.
  • Oversee receipt of, and response to, service requests received by the Maintenance@ email.
  • Oversee the housekeeping team to ensure that the facilities are in clean and orderly condition.
  • Coordinate regular monitoring and evaluation of the physical plant, the grounds and facilities operations to ensure that safety and operational standards are maintained.
  • Develop and maintain an organizational maintenance plan and oversee effective routine preventative maintenance and minor repairs.
  • Oversee all physical plant and facility-related service agreements including regular maintenance of building systems, fire inspection, grounds maintenance and snow removal to ensure that the full life expectancy of major building components and equipment is achieved.
  • Manage coordination of services, inspections etc. to ensure minimum disruption to persons served, staff, guests and other interested parties.
  • Develop and implement building security procedures including administration and allocation of keys, security fobs and swipe cards.
  • Input data into intercom security system and liaise with intercom security company and IT for troubleshooting when systems are down.
  • Oversee the inventory control system to monitor, procure and dispose of a broad range of facilities and housing equipment, furnishings and supplies.
  • Provide facilities support for high profile, culturally sensitive events and initiatives.
  • Perform other duties as required.

Requirements:

  • Bachelor's degree in property management, facilities management, operations management, project management, business administration or a related field. A Certified Facilities Manager (CFM) designation is an asset.
  • 5 to 7 years of experience in operations; facilities, project or housing management, or equivalent.
  • Experience working with non-profit organizations and demonstrated commitment to working with marginalized populations, substance use services, mental health, corrections or equivalent is preferred.
  • Satisfactory completion of a criminal records check with vulnerable sector screening is required.
  • Satisfactory completion of Tuberculosis Screening form is required.
  • Satisfactory completion of Employee Immunization Record form is required.
  • First aid certification with CPR is required.
  • Valid driver's license is required.

Skills and Knowledge:

  • Strong leadership skills with demonstrated ability to inspire others.
  • High level of integrity and dependability with a strong sense of urgency and results-orientation.
  • Excellent interpersonal skills and cultural sensitivity with solid relationship building and conflict resolution skills.
  • Excellent organizational and prioritization skills,
  • Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement.
  • Ability to communicate effectively in writing and verbally in English.
  • Solid understanding of general maintenance procedures and building systems such as HVAC, electrical, mechanical and plumbing.
  • Knowledge of relevant laws and by-laws, and provincial/national standards.
  • Experienced in first aid, OHS, WHMIS, security and emergency management.
  • Experienced in working in a unionized environment.
  • Proficient in Microsoft Office suite, maintenance databases and software.

Competencies:

  • Demonstrates initiative, flexibility, adaptability and resourcefulness
  • Actively seeks and incorporates feedback to inform continuous self-improvement
  • Sets goals, creates and implements action plans, monitors progress, and evaluates results
  • Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge and Quality of Work:

  • High degree of relevant and current job knowledge and skill
  • Consistently produces accurate, thorough, high-quality work in a timely manner

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