IT Service Desk Specialist

4 days ago


Burnaby, British Columbia, Canada T-Net British Columbia Full time

We are seeking an IT Ops Analyst with an analytical mindset, elevated communication skills, and a passion for problem-solving to provide fast and reliable support and service for our internal teams based in Vancouver, Toronto, Berlin, and remotely.

Key Responsibilities:

  • Provide technical support to internal teams, demonstrating strong communication skills, service excellence, and troubleshooting technical problems quickly and effectively.
  • Set up new Network/email accounts, perform password resets, and change access levels in various applications/drives.
  • Support collaboration tools such as G Suite (Drive, Docs, Gmail), Slack, Jira/Confluence, etc.

Requirements:

  • Post-secondary education and minimum 1+ years experience in a technical-focused Service Desk, Helpdesk or Desktop environment dealing with hardware & software issues.
  • Extensive knowledge of desktops, laptops, printers, mobile devices, and all peripherals including audio/video devices.
  • Exceptional ability to support Mac and Linux operating systems.
  • Experience using an IT Service Management tracking system such as ServiceNow is an asset.
  • Customer service or Service Desk certification training is an asset.
  • Knowledge of ITIL Foundations is an asset.

Our Values:

  • You roll up your sleeves.
  • You make it easy.
  • You are proud.
  • You never stop learning.
  • You play to win.


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