IT Service Desk Specialist
4 days ago
We are seeking an IT Ops Analyst with an analytical mindset, elevated communication skills, and a passion for problem-solving to provide fast and reliable support and service for our internal teams based in Vancouver, Toronto, Berlin, and remotely.
Key Responsibilities:
- Provide technical support to internal teams, demonstrating strong communication skills, service excellence, and troubleshooting technical problems quickly and effectively.
- Set up new Network/email accounts, perform password resets, and change access levels in various applications/drives.
- Support collaboration tools such as G Suite (Drive, Docs, Gmail), Slack, Jira/Confluence, etc.
Requirements:
- Post-secondary education and minimum 1+ years experience in a technical-focused Service Desk, Helpdesk or Desktop environment dealing with hardware & software issues.
- Extensive knowledge of desktops, laptops, printers, mobile devices, and all peripherals including audio/video devices.
- Exceptional ability to support Mac and Linux operating systems.
- Experience using an IT Service Management tracking system such as ServiceNow is an asset.
- Customer service or Service Desk certification training is an asset.
- Knowledge of ITIL Foundations is an asset.
Our Values:
- You roll up your sleeves.
- You make it easy.
- You are proud.
- You never stop learning.
- You play to win.
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