Technical Service Manager

3 days ago


Burnaby, British Columbia, Canada BBA Consultants Full time

Job Type: Full-time, permanent

Expected Salary Range: $66,000 – $70,000 per year

BBA Consultants is a Canadian company that creates connection and joy through the power of quality and has a great deal of fun doing so.

We truly value diversity in our workforce and therefore, welcome applicants of all ethnic groups, genders, races, religions, abilities, and backgrounds.

The Help Desk Team Lead will oversee daily help desk operations to ensure efficient resolution of technical issues and high customer satisfaction.

This role involves overseeing the team of help desk analysts, driving help desk initiatives, managing escalations, implementing best practices to enhance service delivery, and overall IT support.

Key Responsibilities:

  • Oversee the workload of help desk analysts, manage both incoming issues and ongoing projects.
  • Uphold established service level agreements, develop help desk coverage schedules, and report key performance indicators.
  • Act as the first point of contact for stakeholder escalations, re-route issues as required.
  • Provide ownership over the service management system, develop process improvements, and create/update documentation for the internal knowledge base.
  • Maintain hardware inventory and software licensing, adhere to a budget for upgrades, renewals, and break/fix situations.
  • Install and configure computer hardware and workstations, and support application software upgrades and preventative maintenance.


  • Burnaby, British Columbia, Canada TEEMA Full time

    Job Title: Technical Sales Manager – Managed Services Location: Burnaby, BC (MUST BE LOCAL to the GVRD) Employment Type: Full-time Job Summary: Are you a driven sales professional with a knack for building relationships and a curiosity about technology? We're looking for a Tech Sales Leader to join our growing team and help us expand our presence in...


  • Burnaby, British Columbia, Canada TEEMA Full time

    Job Title: Technical Sales Manager – Managed ServicesLocation: Burnaby, BC (MUST BE LOCAL to the GVRD)Employment Type: Full-timeJob Summary:Are you a driven sales professional with a knack for building relationships and a curiosity about technology? We're looking for a Tech Sales Leader to join our growing team and help us expand our presence in the...


  • Burnaby, British Columbia, Canada TEEMA Full time

    Job Title: Technical Sales Manager – Managed Services Location: Burnaby, BC (MUST BE LOCAL to the GVRD) Employment Type: Full-time Job Summary: Are you a driven sales professional with a knack for building relationships and a curiosity about technology? We're looking for a Tech Sales Leader to join our growing team and help us expand our presence in...


  • Burnaby, British Columbia, Canada TEEMA Full time

    Job Title: Technical Sales Manager – Managed Services Location: Burnaby, BC (MUST BE LOCAL to the GVRD) Employment Type: Full-time Job Summary: Are you a driven sales professional with a knack for building relationships and a curiosity about technology? We're looking for a Tech Sales Leader to join our growing team and help us expand our presence in...


  • Burnaby, British Columbia, Canada TEEMA Full time

    Job Title: Technical Sales Manager – Managed ServicesLocation: Burnaby, BC (MUST BE LOCAL to the GVRD)Employment Type: Full-timeJob Summary:Are you a driven sales professional with a knack for building relationships and a curiosity about technology? We're looking for a Tech Sales Leader to join our growing team and help us expand our presence in the...


  • Burnaby, British Columbia, Canada BC General Employees' Union (BCGEU) Full time

    The BC General Employees' Union (BCGEU) is seeking a highly skilled and experienced professional to fill the role of Associate Director, Information Technology. This position plays a crucial part in ensuring the delivery of effective, reliable, and secure technical support services to the organization.Job Summary:The Associate Director, IT is responsible...

  • Technical Manager

    7 days ago


    Burnaby, British Columbia, Canada QAI Laboratories Full time

    DUTIES: The successful candidate will perform, but not be limited to, the following duties: Perform testing and evaluation of electrical products as business dictates to nationally recognized electrical safety standards (CSA, UL, IEC, etc.). Work to grow all aspects of the our Electrical Departments business. Provide overall technical expertise for...


  • Burnaby, British Columbia, Canada Avature Full time

    About AvatureElectronic Arts is a leading entertainment company that creates immersive experiences for players and fans worldwide. We're proud to have an extensive portfolio of games, locations around the world, and opportunities across EA.We value adaptability, resilience, creativity, and curiosity, empowering you to do great work and pursue opportunities...


  • Burnaby, British Columbia, Canada Fortinet, Inc. Full time

    Job OverviewFortinet, Inc. is seeking a highly skilled Sr. Project Manager to lead critical pre-sales feature development and post-sales issue resolution related to Fortinet's key products.The successful candidate will manage escalations from the field, understand customer requirements, and track projects until a solution is delivered.Key...


  • Burnaby, British Columbia, Canada BC General Employees' Union (BCGEU) Full time

    The BCGEU is a dynamic organization with over 90,000 members in 550 bargaining units across the public and private sectors.We're seeking an experienced Associate Director, IT to lead our IT Support Team in delivering effective, reliable, and secure technical support services.This role requires strong leadership and management skills, as well as excellent...


  • Burnaby, British Columbia, Canada T-Net British Columbia Full time

    The role of IT Operations Analyst at Visier involves providing technical support to internal teams, working closely with colleagues to resolve issues efficiently.Key Responsibilities:Respond to technical queries from internal teams via phone or remote control.Utilize expertise to troubleshoot complex technical issues.Collaborate with team members to maintain...

  • Technical Team Lead

    14 hours ago


    Burnaby, British Columbia, Canada Collabera Full time

    As a pioneer in IT staffing, Collabera offers comprehensive services catering to Fortune 500 and mid-size companies. Our experts provide high-quality IT resources through staff augmentation and talent management.Job RoleWe are seeking a Java Developer to lead the transition from our current architecture to a target architecture for our presentation tier.This...


  • Burnaby, British Columbia, Canada Avature Full time

    Join us at Electronic Arts as a Senior Technical Animator on our A-Team, where you will have the opportunity to drive innovation and advancement in game animation.We are seeking a highly skilled and experienced Senior Technical Animator to join our team, responsible for driving the design and development of animator-first DCC tools and Machine Learning...


  • Burnaby, British Columbia, Canada O2E Brands Full time

    Senior Technical Product Manager, Platform ProductsJob Category: Product & TechnologyRequisition Number: SENIO002092Apply now- Posted: March 5, 2025- Full-TimeLocationsShowing 1 locationO2E Brands is looking for a Senior Technical Product Manager, Platform Products, to join our growing teamAs part of the Product Management department, you will lead our...

  • Technical Artist

    3 weeks ago


    Burnaby, British Columbia, Canada Avature Full time

    Join our team at Electronic Arts as a Technical Art GeneralistThe Frostbite Tech Art and Content team is a group of seasoned technical artists and content creators passionate about delivering tools, features, and solutions that empower our game team partners. We work directly with our product and engineering peers in the development of the Frostbite...

  • Technical Manager

    3 days ago


    Burnaby, British Columbia, Canada Autodesk Full time

    The OpportunityAudacious is seeking a highly skilled Software Engineering Team Manager to oversee the development and maintenance of our AI-powered machine learning platform. In this critical role, you will be responsible for defining and executing the AI/ML platform roadmap, aligning technical objectives with business goals.Key ResponsibilitiesDrive project...


  • Burnaby, British Columbia, Canada Service Corporation International Full time

    About UsService Corporation International is a global leader in deathcare products and services. We provide a range of services, including funeral homes, cemeteries, crematories, and memorial parks.The RoleThis is an exciting opportunity to join our team as a Funeral Director/Embalmer. In this role, you will work closely with families to plan and coordinate...


  • Burnaby, British Columbia, Canada Service Corporation International Full time

    Job ResponsibilitiesOversight of accounting functions, including collections, verifications, payments, cash management, and reconciliations.Coordination of operational activities, such as ordering supplies, managing inventory, processing orders, and scheduling drivers.Support to location management, ensuring timely completion of contracts and work orders,...


  • Burnaby, British Columbia, Canada Fortinet Full time

    Fortinet is looking for an experienced technical support engineer to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:FortiAnalyzer -- Centralized Logging &...


  • Burnaby, British Columbia, Canada BC Housing Full time

    Job DescriptionWe're seeking an Application Developer to analyze, design, develop, test, and maintain software applications to support business objectives. The successful candidate will work closely with internal departments to provide technical support to the end user community and resolve system performance issues. Key responsibilities include:Analyzing...