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Sales and Customer Service Representative
1 week ago
Columbia Skylights is a leading Canadian manufacturer of specialty building products, offering a competitive compensation package to the right candidate. Our company has been in operation for over 70 years, with a strong reputation for quality and customer support.
We are seeking an experienced Customer Support Specialist to join our team in Burnaby, BC. The successful candidate will provide superior customer service to our large Canadian and US customer base, respond to our important French Canadian/Quebec dealer network, and work cross-functionally with Sales, Marketing, and Operations Departments.
The ideal candidate will have at least three years of experience working in a customer service/order desk setting, be fluent in English and French, and have excellent interpersonal skills. Strong ability to multitask while remaining detail-oriented is also essential.
Key Responsibilities:
- Provide exceptional customer service to our national dealer network
- Respond to customer inquiries and resolve issues efficiently
- Work collaboratively with cross-functional teams to achieve sales and customer satisfaction goals
