Customer Service Ambassador
2 months ago
We are seeking a part-time Customer Service Representative to join our team at our Fort McMurray office. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring their travel experience is smooth and enjoyable.
Key Responsibilities:
- Quote fares and rates, assist customers in planning travel times and routes
- Make/confirm/change and cancel reservations, process payments, handle cash
- Assist passengers with our online booking process, greet passengers during check-in process
- Assist with inquiries and luggage storage, safely embark and disembark coaches
- Provide information on company policies and perform a variety of office and cleaning duties
Requirements:
- Previous customer service experience
- Numeracy
- Oral communication skills
- Ability to work well with others
- Superior problem-solving and decision-making skills
- Ability to search for and retrieve information
- Ability to learn and retain large amounts of changing information
- Proficient in Microsoft Office and use of a computer
- Friendly, service-oriented personality
What We Offer:
- Approximately hours per week with potential to lead to full-time
- Hourly rate: $18.50 to start increasing to $19.75 following probation with incentive pay
About Us:
Red Arrow Motorcoach is a respected transportation company in Alberta, known for its positive and encouraging culture. We are committed to providing outstanding customer service and are looking for a team player who shares our values.
Interested applicants should apply with an updated resume.
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