Technical Support Specialist

4 weeks ago

Abbotsford, British Columbia, Canada Petabit Networks Inc. Full time
Job Description

Petabit Networks Inc. is seeking a skilled User Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our computer systems.

Key Responsibilities
  • Technical Support: Respond to users experiencing difficulties with computer systems, providing timely and effective solutions to their problems.
  • Research and Troubleshooting: Consult user guides, technical manuals, and other documents to research and implement solutions to user issues.
  • User Training: Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use our systems effectively.
  • Problem Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • System Support: Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Equipment Setup: Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Backup and Recovery: Perform Web-server backup and recovery operations.
  • Incident Management: Manage incidents and ensure timely resolution of user issues.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: English.
  • Work Hours: 30 hours per week.

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