Technical Support Specialist

1 month ago

Abbotsford, British Columbia, Canada TRUE WAY INSTALLATIONS INC. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at TRUE WAY INSTALLATIONS INC.

Job Summary

The Technical Support Specialist will provide technical assistance and support to our customers, ensuring that they have a seamless experience with our products and services.

Key Responsibilities
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide technical support and training to customers on the use of our products and services.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with the latest technology trends and advancements.
Requirements
  • 1 year to less than 2 years of experience in a technical support role.
  • Secondary (high) school graduation certificate.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Client focus and accurate.
Work Environment

The Technical Support Specialist will work in a fast-paced environment with a team of technical support professionals.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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