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Technical Support Specialist

1 month ago

Abbotsford, British Columbia, Canada Novagems Inc. Full time

We are seeking a skilled Technical Support Specialist to join our team at Novagems Inc. The ideal candidate will have a strong background in providing technical assistance to users, with a focus on resolving issues efficiently and effectively.

Key Responsibilities
  • Provide technical support to users via phone, email, or in-person
  • Research and implement solutions to complex technical problems
  • Collaborate with other technical support analysts to resolve issues and improve processes
  • Participate in the development and implementation of new technical procedures and policies
  • Supervise and train junior technical support staff

The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

Requirements
  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer systems and software
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment