Client Service Representative Hourly

2 days ago

Prince George, British Columbia, Canada CIBC Full time

At CIBC, we're building a bank that's centered around relationships for a modern world. We're looking for talented and passionate professionals who are committed to delivering what's right for our clients.

We empower our team members to make a meaningful contribution and be valued for who they are and what they do. Our team members have what they need to succeed and make a difference.

Learn more about CIBC at our website.

Key Responsibilities

As a member of our Personal Banking and Small Business team, you'll use your knowledge of financial products and services to help clients meet their everyday banking needs. As a Client Service Representative, you'll respond to client inquiries, assist with transactions, and proactively connect clients with the right team members to meet their needs. You'll provide frontline support to help clients achieve their financial goals.

You'll work during bank hours, including evenings and weekends, and be able to work at various bank locations within a reasonable distance.

How to Succeed

  • Client Mobilization - Help clients manage their accounts and products. Prioritize each client's experience and ensure every interaction is meaningful. Connect clients with the right CIBC team members to help them achieve their goals.
  • Problem Resolution - Listen to the client, ask questions, and put yourself in their shoes. Take ownership of client issues and know when to collaborate with others to find a better solution.
  • Technology Enablement - Become a technology expert. Share your knowledge with clients to help them better manage their banking needs using our mobile banking apps.

Your Attributes

  • You put clients first - You communicate to find solutions. You exceed expectations because it's the right thing to do.
  • You're goal-oriented - You're motivated by achieving your goals and give your best to make a difference.
  • You love people - You find meaning in your relationships with others, and your network is diverse and inclusive. You build connections with others through your respectful and authentic attitude.
  • You love to learn - You're passionate about acquiring knowledge. You're curious and eager to learn.
  • You invest your heart and soul - You care about people and respect different perspectives. You listen to others and learn from their experiences.
  • You live our values - You stay true to yourself at work and embody our values of trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are our priority. Based on your strengths and ambitions as an employee, we strive to create opportunities that help you reach your potential. Our goal is to offer you a career, not just a paycheck.

  • We strive to reward you in a personalized and relevant way, including a competitive salary, performance-based pay, banking benefits, membership in a social benefits program*, a defined benefit pension plan*, and an employee stock purchase plan, time off, wellness support, and Creator of Moments, our recognition program based on points.
  • We make it easy for great minds to come together to create innovative solutions that improve things for our clients through our spaces and technology tools.
  • We foster a culture that encourages you to express your ambitions through initiatives like our Purpose Day, a paid day off to invest in your growth and development.

*Subject to program and plan terms.

What You Need to Know

  • CIBC is committed to creating an inclusive workplace where all team members and clients feel welcome. We're looking for candidates with a wide range of skills and offer an accessible experience. If you need an accommodation, please contact us.
  • You must be legally eligible to work in Canada at the specified locations and, if applicable, hold a valid work or study permit.
  • We may ask you to complete a trait-based assessment and other skill tests (such as simulations, programming, French proficiency, MS Office). Our goal for the application process is to learn more about you and what you have to offer, and to give you the opportunity to learn more about us.

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