Bilingual Customer Success Manager

1 month ago

Ottawa, Ontario, Canada Assent Compliance Inc. Full time
Job Description

At Assent Compliance Inc., we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will play a critical role in delivering exceptional service to our clients and ensuring the success of their programs.

Key Responsibilities:

  • Define and execute compliance programs from start to finish, working closely with our Program Support teams to achieve client milestones.
  • Actively manage client relationships and lifetime value, helping clients realize the economic value of their subscriptions and preserving revenue.
  • Manage an assigned book of business, overseeing customer health and associated performance metrics.
  • Lead strategic planning sessions with clients, including Executive Business Reviews, to align solutions with their specific challenges and optimize business value.
  • Analyze program results and supply chain responsiveness to identify opportunities for improvement with our Program Support teams.
  • Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
  • Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
  • Take on special projects to enhance customer success management processes.

Requirements:

  • Excellent oral and written communication skills in English, with additional languages considered an asset.
  • University, College, and/or Post Graduate Certificate in a related area of study or equal working experience.
  • Minimum of 3 years related work experience in customer success, project management, and/or consulting roles.
  • Working knowledge of consultative customer management and/or project management roles.
  • Experience working in a technology/SaaS and/or Professional Services organization is considered an asset.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].

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