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IT Support Specialist

1 month ago

Mississauga, Ontario, Canada Universal Business Solutions Full time
IT Support Specialist/Break Fix

12 Month Contract - Part Time 24Hrs/Week

Mississauga, ON, Canada (On-Site)


Job Summary

We are seeking an experienced IT Support Specialist to join our team at Universal Business Solutions. As an IT Support Specialist, you will be responsible for handling technical issues related to computer hardware and software, including laptop repairs and troubleshooting.


Key Responsibilities
  • Hardware and Software Troubleshooting: Troubleshoot and repair computer hardware and software issues, including laptop repairs and troubleshooting.
  • Technical Support: Provide technical support to clients via phone, email, or remote support.
  • Network Support: Configure and troubleshoot network devices, including routers, switches, and firewalls.
  • Hardware and Software Installation: Install and configure hardware and software components, including laptops, desktops, and printers.
  • Documentation and Tracking: Accurately track and document customer issues and resolutions.


Requirements
  • Experience: 2+ years of experience in repairing or break/fix work for computer hardware, including laptops.
  • Certification: A+ certification preferred.


Hardware and Software Used
  • Laptop: Dell Latitude 7410, 7310, 5410
  • Printer: Konica Printer, Epson 3500
  • Software: McAfee, CrowdStrike, HCL, Verse, MaaS360, Lotus Notes


What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.