Technical Support Specialist

4 weeks ago

Mississauga, Ontario, Canada GN IT & Management Solutions Inc. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at GN IT & Management Solutions Inc.

Job Summary:

The Technical Support Specialist will provide technical assistance and support to our clients and internal teams, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities:
  • Provide technical support and troubleshooting for computer hardware, software, and network issues
  • Assist clients and internal teams with technical queries and provide guidance on software and hardware usage
  • Collaborate with the IT team to resolve complex technical issues and implement solutions
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in the design and implementation of new technical solutions and processes
Requirements:
  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer hardware, software, and network systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; post-secondary education in a related field an asset
Work Environment:

The Technical Support Specialist will work in a dynamic and fast-paced environment, collaborating with a team of technical experts to provide exceptional support to our clients and internal teams.

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to [insert contact information].

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