Strategic Performance Manager

4 weeks ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hotel management company that prides itself on its commitment to excellence and customer satisfaction. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the Role:

This role is responsible for supporting the revenue management, distribution & sales organization with the execution of strategic objectives/goals. The successful candidate will be instrumental in driving organizational success by developing, implementing, and managing new systems, programs, and capabilities to improve the overall effectiveness of the Four Seasons field.

Key Responsibilities:

  • Support the activation of the Four Seasons Distribution Strategy with sales and revenue management product and systems, ultimately contributing to achieving SOP for the distribution strategy.
  • Create and execute programs, initiatives, insights, and systems capabilities that drive strategic performance and enable revenue-generating teams to be more effective in their roles at Four Seasons.
  • Identify and recommend innovative solutions to enhance overall field performance and effectiveness.
  • Foster collaboration across departments and hotels and resorts to ensure a cohesive approach to project execution.
  • Conduct research and data analysis to inform strategic decision making.

Requirements:

  • Project management, project execution, change management, and analytical skills.
  • University/college degree preferred.
  • Minimum 6 years' experience in the areas of technology, sales enablement, with at least 3 years' experience in a corporate/above property environment.
  • Knowledge of Amadeus/Salesforce.
  • Power BI reporting.
  • Varicent or similar incentive management platform.
  • Experience working with project management tools eg Jira, Microsoft Planner, etc.
  • Knowledge of Four Seasons sales systems and sales workflow process an asset.
  • Ability to create impact and ROI analysis.
  • Experience working with multiple vendors simultaneously.
  • Ability to review and negotiate commercial terms and contracts with vendors.

What We Offer:

Four Seasons is committed to providing a world-class employee experience and company culture. This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario. We are an equal opportunities employer and welcome applications from diverse candidates.

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