Strategic Performance Operations Director

3 days ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons

We are a global luxury hotel management company driven by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

Location

Four Seasons Hotels and Resorts manages over 120 hotels and resorts and 50 private residences in 47 countries around the world. We are committed to supporting cancer research and advancing diversity, inclusion, equality, and belonging at our corporate offices and properties worldwide.

Job Description: Manager, Strategic Performance (18 Month Contract)

This role supports the revenue management, distribution & sales organization with the execution of strategic objectives/goals. The position drives organizational success by developing, implementing, and managing new systems, programs, and capabilities to improve the overall effectiveness of the Four Seasons field.

Key Responsibilities
  1. Support the activation of the Four Seasons Distribution Strategy with sales and revenue management product and systems, contributing to achieving SOP for the distribution strategy.
  2. Create and execute programs, initiatives, insights, and systems capabilities that drive strategic performance and enable revenue-generating teams to be more effective in their roles.
  3. Identify and recommend innovative solutions to enhance overall field performance and effectiveness.
  4. Foster collaboration across departments and hotels and resorts to ensure a cohesive approach to project execution.
  5. Conduct research and data analysis to inform strategic decision making.
Requirements
  1. Project management, project execution, change management, and analytical skills.
  2. University/college degree preferred.
  3. Minimum 6 years' experience in technology, sales enablement, with at least 3 years' experience in a corporate/above property environment.
  4. Knowledge of Amadeus/Salesforce.
  5. Power BI reporting.
  6. Varicent or similar incentive management platform.
  7. Experience working with project management tools eg Jira, Microsoft Planner, etc.
  8. Knowledge of Four Seasons sales systems and sales workflow process an asset.
  9. Ability to create impact and ROI analysis.
  10. Experience working with multiple vendors simultaneously.
  11. Ability to review and negotiate commercial terms and contracts with vendors.
Key Skills
  1. Strong communication skills – including formal presentations and informal working sessions - across all levels of organization.
  2. Ability to work within matrix organization across functions.
  3. Ability to lead a working team without a direct reporting line.
  4. Ability to overcome obstacles with own creative drive and perseverance.
  5. Curious nature to explore new innovations and capabilities in the industry/marketplace.
Work Environment

This role will be a Hybrid working model, requiring 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.

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