Customer Support Representative
1 week ago
About Descartes Systems Group
Descartes Systems Group is a leading provider of logistics and supply chain technology solutions. Our mission is to help companies move goods, information, and transportation assets efficiently and securely.
Job Summary
We are seeking a highly skilled Customer Support Representative to join our team. As a member of our Customer Support team, you will be responsible for providing technical support to our customers, troubleshooting application software issues, and maintaining customer contact and call ticket information.
Key Responsibilities
- Respond to customer inquiries and provide technical support via phone, email, and other communication channels.
- Proactively monitor application behavior and troubleshoot issues reported by customers.
- Maintain accurate and up-to-date customer contact and call ticket information within our database.
- Develop and maintain procedural and diagnostic documentation to support customer support efforts.
- Participate in on-call duty on a rotating basis to ensure 24/7 support coverage.
Requirements
- University or college degree in a computer science or technology program (or equivalent).
- Minimum of 2 years of experience working in an application support environment.
- Database experience, including SQL Server.
- Strong organizational, communication, and analytical skills.
- Ability to work independently and as part of a team.
- Experience in the transportation management, logistics, or supply chain industry is an asset.
What We Offer
We offer a competitive salary range of $40,000 to $50,000 CAD, depending on experience. This is a remote opportunity, open to applicants authorized to work anywhere in Canada.
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