Customer Support Representative

4 days ago

Kitchener, Ontario, Canada Descartes Systems Group Full time

About Descartes Systems Group

Descartes Systems Group is a leading provider of logistics and supply chain technology solutions. Our company is dedicated to helping businesses move goods, information, and transportation assets efficiently and securely.

Job Summary

We are seeking a highly skilled Customer Support Representative - Global Trade Compliance to join our team. As a key member of our Global Trade Compliance Customer Support team, you will provide timely and effective support to our customers, resolving issues related to customs documentation and Descartes' compliance applications.

Responsibilities

  • Provide timely feedback to external and internal customers via various communication channels.
  • Resolve client issues related to customs documentation and Descartes' compliance applications.
  • Troubleshoot Descartes application issues reported by customers.
  • Maintain customer contact and incident information within our ticketing application.
  • Follow and develop procedural and diagnostic documentation.
  • Assist clients in the use of our systems and applications.
  • Work with customers to establish appropriate expectation and response times.
  • Provide comprehensive first-tier phone support.
  • Ensure proper call ticket escalation to internal departments.
  • Remain flexible to changes in job duties, expectations, policies, and procedures.

Requirements

  • University or College level in a computer science or technology program (or equivalent).
  • Minimum of 2 years' experience working in an application support environment.
  • Strong analytical and problem-solving skills.
  • Ability to multi-task, prioritize effectively, and work with a sense of urgency.
  • Team-oriented, with the ability to work independently with significant attention to detail.
  • Strong organizational skills.
  • Strong communication skills, both written and verbal.
  • Must work well under pressure to meet the time-sensitive demands of our customers.

Desired Skills

  • Previous Help Desk Experience.
  • SAP CRM experience is highly preferred.
  • Ability to learn quickly through real-time training within a production environment.
  • Proficiency with Microsoft Office products, including spreadsheets.
  • Experience within Transportation Management, Logistics, or Supply Chain Industry.
  • Knowledge of international trade compliance regulations.
  • Experience with EDI Value-Added-Network services.

Compensation and Location

This is a remote opportunity, open to applicants authorized to work in Canada. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have.

  • Customer Support Representative

    1 week ago

    Kitchener, Ontario, Canada Descartes Systems Group Full time

    About Descartes Systems GroupDescartes Systems Group is a leading provider of logistics and supply chain technology solutions. Our mission is to help companies move goods, information, and transportation assets efficiently and securely.Job SummaryWe are seeking a highly skilled Customer Support Representative to join our team. As a member of our Customer...

  • Customer Support Representative

    1 week ago

    Kitchener, Ontario, Canada Descartes Systems Group Full time

    About Descartes Systems GroupDescartes Systems Group is a leading provider of logistics and supply chain technology solutions. Our mission is to help companies move goods, information, and transportation assets efficiently and securely.Job SummaryWe are seeking a highly skilled Customer Support Representative to join our team. As a member of our Customer...

  • Technical Customer Support Representative

    3 days ago

    Kitchener, Ontario, Canada RideCo Full time

    Technical Customer Support Representative This is an exciting opportunity to join a fast-growing transportation technology company as a Technical Customer Support Representative. As a key member of the Customer Success & Operations team, you will work directly with clients and internal stakeholders to ensure high customer satisfaction and success. Job...

  • Customer Service Representative

    5 days ago

    Kitchener, Ontario, Canada Savers Full time

    About UsSavers is a leading thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature.We operate over 300 stores across the United States, Canada, and Australia, offering a wide range of gently-used, one-of-a-kind items to our customers.Our ValuesWe are committed to creating a positive impact on the environment...

  • Customer Service Representative

    5 days ago

    Kitchener, Ontario, Canada Savers Full time

    About UsSavers is a leading thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature.We operate over 300 stores across the United States, Canada, and Australia, offering a wide range of gently-used, one-of-a-kind items to our customers.Our ValuesWe are committed to creating a positive impact on the environment...

  • Customer Success Representative

    2 weeks ago

    Kitchener, Ontario, Canada RideCo Full time

    About the RoleRideCo is seeking a highly skilled Technical Customer Support Representative to join our Customer Success & Operations team. As a key member of our support team, you will work directly with clients and internal stakeholders to ensure seamless support and high customer satisfaction.Key ResponsibilitiesProvide exceptional customer support via...

  • Customer Service Representative

    1 week ago

    Kitchener, Ontario, Canada FamGuard Group of Companies Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at the FamGuard Group of Companies. As a Customer Service Representative, you will play a critical role in providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesClient...

  • Customer Service Representative

    1 week ago

    Kitchener, Ontario, Canada FamGuard Group of Companies Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at the FamGuard Group of Companies. As a Customer Service Representative, you will play a critical role in providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesClient...

  • Customer Service Representative

    3 days ago

    Kitchener, Ontario, Canada CB Canada Full time

    {"h1": "Customer Service Representative - French", "p": "At CB Canada, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in French. Your primary goal will be to ensure that all customer inquiries are resolved...

  • Customer Service Representative

    3 days ago

    Kitchener, Ontario, Canada CB Canada Full time

    {"h1": "Customer Service Representative - French", "p": "At CB Canada, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in French. Your primary goal will be to ensure that all customer inquiries are resolved...

  • Customer Support Representative

    2 weeks ago

    Kitchener, Ontario, Canada The Descartes Full time

    About DescartesDescartes is a leading provider of logistics and supply chain technology solutions. Our mission is to unite the people and technology that move the world.Job SummaryWe are seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional application...

  • Customer Support Representative

    1 week ago

    Kitchener, Ontario, Canada The Descartes Full time

    About DescartesDescartes is a leading provider of logistics and supply chain technology solutions. Our mission is to unite the people and technology that move the world.Job SummaryWe are seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional application...

  • Customer Support Specialist

    1 week ago

    Kitchener, Ontario, Canada RideCo Full time

    About the RoleRideCo is seeking a highly skilled and customer-focused Technical Customer Support Representative to join our Customer Success & Operations team. As a key member of our support team, you will play a critical role in ensuring our clients receive exceptional service and support.Key ResponsibilitiesProvide timely and effective support to clients...

  • Customer Support Specialist

    1 week ago

    Kitchener, Ontario, Canada RideCo Full time

    About the RoleRideCo is seeking a highly skilled and customer-focused Technical Customer Support Representative to join our Customer Success & Operations team. As a key member of our support team, you will play a critical role in ensuring our clients receive exceptional service and support.Key ResponsibilitiesProvide timely and effective support to clients...

  • Customer Service Representative

    1 week ago

    Kitchener, Ontario, Canada CB Canada Full time

    About the RoleThe successful candidate will work in a fast-paced mail processing center, providing exceptional customer service and coordinating administrative activities. This role may involve training and developing administrative support staff and managing the work of other employees.Key Responsibilities:Deliver outstanding customer service to walk-in...

  • Customer Service Representative

    1 week ago

    Kitchener, Ontario, Canada CB Canada Full time

    About the RoleThe successful candidate will work in a fast-paced mail processing center, providing exceptional customer service and coordinating administrative activities. This role may involve training and developing administrative support staff and managing the work of other employees.Key Responsibilities:Deliver outstanding customer service to walk-in...

  • Customer Engagement Representative

    4 weeks ago

    Kitchener, Ontario, Canada Acosta Full time

    Sales and Marketing Representative - Acosta General Information Company: Acosta Location: Various Locations Ref #: M34750 Function: Brand Advocacy & Sales Employment Duration: Full-time Benefits: Acosta offers a competitive salary along with a comprehensive benefits package that includes health, dental, vision, life insurance, and...

  • Customer Service Representative

    6 days ago

    Kitchener, Ontario, Canada Silva Dental Lab Smile Designers Inc. Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Silva Dental Lab Smile Designers Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues in a timely and...

  • Customer Service Representative

    5 days ago

    Kitchener, Ontario, Canada Silva Dental Lab Smile Designers Inc. Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Silva Dental Lab Smile Designers Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Kitchener, Ontario, Canada Rogers Communications Full time

    About Rogers Communications:Company Overview: Rogers Communications is a leading Canadian communications and media company, offering a wide range of services and products to its customers.Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rogers Communications. As a key member of our customer...