Insurance Account Growth Specialist
6 days ago
This role is a key opportunity for an experienced account manager to drive business growth and success in the healthcare services industry. The successful candidate will work closely with high-value client accounts to optimize service delivery, enhance client retention, and identify opportunities for account expansion.
The ideal candidate will have a proven track record of managing complex client relationships, analyzing market trends, and developing strategic plans to drive revenue growth. They will be a strong communicator with excellent interpersonal skills, able to build trust and credibility with clients and internal stakeholders alike.
In this role, you will have the opportunity to make a meaningful contribution to the company's success, working collaboratively with operational and business teams to deliver exceptional client experiences. You will be responsible for:
- Serving as the primary point of contact for assigned client accounts, managing all operational and strategic aspects to ensure strong relationships and high levels of satisfaction.
- Deepening and expanding relationships with key client stakeholders, applying in-depth knowledge of the client's market, industry, and value alignment with our services.
- Oversseeing complex cases, managing escalation processes, and coordinating stakeholder communications to address client needs efficiently.
You will also have the opportunity to:
- Identify and implement initiatives for operational efficiencies, improved profitability, and enhanced customer experience.
- Analyze client trends and collaborate with Business Development to support initiatives that drive account growth and address key underlying trends.
- Support the Finance team in collections and statement of account resolutions for escalated cases.
- Facilitate the implementation of new clients, products, and services, coordinating with internal teams to meet both client and corporate objectives.
To succeed in this role, you will need:
- A university degree or equivalent.
- 8+ years of relevant work experience, with 4+ years of B2B account management experience within a service-based environment.
- A proven track record of successful client management.
- Excellent verbal and written communication skills in English and applicable market languages.
- Availability to travel as required to support business goals.
We offer a competitive salary range of $104,000 to $115,000, based on experience, along with a performance-based bonus tied to company performance and profitability, paid out in late fall. We also offer a comprehensive benefits package, including medical, dental, telemedicine, and various wellness services, after 90 days of employment. In addition, we provide a Registered Retirement Savings Plan with up to 4% company match.
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