Customer Service Representative Supervisor
2 days ago
We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at Planta Greenhouses. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service.
Key Responsibilities- Team Leadership: Lead a team of customer service representatives, providing guidance, support, and coaching to ensure they have the skills and knowledge needed to provide excellent customer service.
- Customer Service: Provide exceptional customer service to our customers, responding to their inquiries, resolving their issues, and ensuring that their needs are met.
- Performance Management: Conduct performance reviews, provide feedback, and develop action plans to improve the performance of customer service representatives.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Communication: Communicate effectively with customers, team members, and other stakeholders to ensure that information is shared and understood.
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years of experience in a customer service role, preferably in a supervisory capacity
- Skills: Excellent communication and interpersonal skills, ability to lead and motivate a team, and strong problem-solving and analytical skills
As a Customer Service Representative Supervisor at Planta Greenhouses, you will work in a fast-paced environment with a large workload. You will be required to work under pressure, meet tight deadlines, and maintain a high level of accuracy and attention to detail.
What We Offer- Competitive Salary: A competitive salary and benefits package
- Opportunities for Growth: Opportunities for career growth and professional development
- Collaborative Team: A collaborative and supportive team environment
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