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Specialist Claim Operations-12 Month Temporary Position
2 months ago
We are seeking a highly organized and detail-oriented Claim Operations Support Specialist to join our team at The Travelers Companies, Inc.
Job SummaryUnder close supervision, this position is responsible for providing front-line administrative and general office assistance on a daily basis to both internal customers and third-party vendors. The successful candidate will support proper claim handling practices, including financial transactions, collecting, inputting, reviewing, and updating critical claim information.
Key Responsibilities- Enter data, type, and copy forms and documents, including claim diaries and notes.
- Request police reports.
- Print documents from the Claim Platform electronic File Cabinet.
- Review payments for proper billing and coding.
- Maintain paper and/or electronic documents in claim file folders or electronic file cabinet, ensuring accuracy and tidiness.
- Prepare, generate, and review monthly, quarterly, annual, and ad hoc reports, documents, and presentations using the most effective technology.
- May be required to update basic data discrepancies identified in reports.
- Prepare monthly and quarterly financial reports.
- Claim payments, including process cancelled checks, voided checks, and recoveries, input outside manual checks, report inside manual cheques, and document activity on systems note screens, as required.
- Ensure timeliness and accuracy of all check processing.
- Recommend alternative workflows to create efficiencies.
- Photocopy, scan, and upload documents to the virtual file cabinet.
- University/College degree and/or equivalent work experience.
- Strong time management skills and ability to prioritize daily assignments.
- Strong attention to detail.
- Proficient computer skills and ability to learn new applications in a department with the most advanced and continually improving computer platforms.
- Basic knowledge in Microsoft Office (Excel, Word, Outlook, Teams, and PowerPoint).
- Comfortable with newer and emerging technology and tools.
We are an equal opportunity employer and are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process, we will work with you to accommodate your needs.
