Branch Operations Manager

2 months ago

Fredericton, New Brunswick, Canada Brandt Full time
Job Description

Brandt is seeking a seasoned professional to fill the role of Field Operations Manager - Parts for the Atlantic region. This position is responsible for providing leadership and support to the customer-facing parts support functions, executing strategic business plans, and overseeing the development of branch parts teams in Peterbilt dealerships.

Key Responsibilities
  • Strategic Business Planning: Execute customer support business plans and strategies to drive profitability and make parts operations distinctive to customers.
  • Leadership and Development: Assist stores in building succession plans, review financials, and develop plans for improved performance.
  • Operational Excellence: Ensure dealer audit criteria are met, understand and support 5S and Lean principles, and review branch visit report cards.
  • Collaboration and Communication: Collaborate with Division and Regional CSA managers to provide consistent support for stores.
Requirements
  • Business Acumen: Knowledge of heavy machinery dealer business practices, understanding of customer support processes, and financial acumen.
  • Leadership Skills: Skilled in interpersonal communications, negotiation, and conflict resolution.
  • Industry Knowledge: Knowledge of products, customers, markets, and competitors.

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