Customer Support Leadership Position

2 months ago


Fredericton, New Brunswick, Canada Brandt Full time
Job Description

Brandt is seeking a seasoned professional to fill the role of Field Operations Manager for the Atlantic region. This position is responsible for providing leadership and support to customer-facing service support functions, executing strategic business plans, and overseeing the development of service teams in our branches.

Key Responsibilities:
  • Strategic Business Planning: Execute customer support business plans and strategies to drive profitability and make our parts and service operations distinctive to customers.
  • Branch Operations: Oversee the successful implementation and execution of business plans through branch operations, ensuring clear lines of sight on action items.
  • Succession Planning: Assist locations in guiding and building succession plans for each branch and their key roles.
  • Financial Management: Review branch financials and conduct monthly reviews with the team to identify areas of focus and develop plans for improved performance.
  • Quality Assurance: Ensure dealer audit criteria are met at the branches and collaborate with Division and Regional CSA managers to provide consistent support.
  • Operational Excellence: Understand and support the implementation of 5S and Lean principles in our stores.
Requirements:
  • Business Acumen: Knowledge of heavy machinery dealer business practices and understanding of customer support processes specifically service operations.
  • Leadership Skills: Skill in interpersonal communications, negotiation, and conflict resolution.
  • Industry Knowledge: Knowledge of products, customers, markets, and competitors.
  • Financial Literacy: Financial acumen with a focus on branch GLs and the ability to teach financial acumen to managers.


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