Bilingual Credit Resolution Specialist

2 weeks ago


Mississauga, Ontario, Canada Royal Bank of Canada Full time

What is the Opportunity?

As a Credit Management Resolution Officer at Royal Bank of Canada, you will play a critical role in delivering exceptional client experiences by offering financial advice and payment solutions during clients' times of need. You will champion the RBC brand and provide support to clients as they interact with us in various ways.

What Will You Do?

  1. Engage with clients through outbound calls regarding outstanding payments on their credit cards, personal, and business accounts.
  2. Provide education and advice on credit solutions and negotiate tailored payment arrangements for overdue accounts to meet clients' financial obligations.
  3. Focus on helping clients when they need us most by responding empathetically to their questions and offering solutions based on their financial situation.
  4. Resolve problems at the first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC.
  5. Contribute to team results by supporting all colleagues to be successful in meeting client needs.
  6. Manage risks by adhering to compliance routines, processes, and controls to protect clients and shareholder interests.

What Do You Need to Succeed?

To excel in this role, you must possess:

  1. Proven interpersonal, communication, and problem-resolution skills.
  2. The ability to build rapport while offering the right solutions for clients while mitigating risk.
  3. A desire to build exceptional client experiences and be passionate and curious to help clients meet their needs and solve their concerns.
  4. Fluency in French and English (oral and written).
  5. Flexibility to work various shifts that meet our clients' needs, Monday to Friday, between 8:00 AM to 9:00 PM, and Saturday between 8:00 AM to 4:00 PM EST.

Additional Information:

At Royal Bank of Canada, we are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.



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