Collector and Resolution Specialist

2 weeks ago


Mississauga, Ontario, Canada BMO Full time
Job Title

Recoveries Specialist

Job Summary

Job Overview

As a Recoveries Specialist at BMO, you will play a crucial role in reviewing and evaluating delinquent, high-risk, or written-off accounts for potential collection opportunities.

Key Responsibilities

  • Collections and Account Resolution

Collaborate with customers to understand their needs and provide collections-related sales and service to BMO customers or prospects.

Payment Strategies and Products

Advise customers on payment strategies and products that meet their objectives, and fulfill sales and service activities for the customer in accordance with approved procedures.

Credit and Account Knowledge

Support areas may include coaching and training, quality audits, vendor management, and credit collection disputes.

Requirements

  • Experience and Education

Typically between 3-5 years of relevant experience and a post-secondary degree in a related field of study or an equivalent combination of education and experience.

Knowledge and Skills

Knowledge of credit qualifications, federal, state/provincial, and local laws pertaining to consumer collections, and BMO products and services.

Communication and Interpersonal Skills

Verbal and written communication skills, collaboration and team skills, analytical and problem-solving skills, and influence skills.

What We Offer

BMO offers a total compensation package that includes performance-based incentives, discretionary bonuses, and other perks and rewards, as well as health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

As a member of the BMO team, you will be valued, respected, and heard, and you will have more ways to grow and make an impact.



  • Mississauga, Ontario, Canada Purolator Inc Full time

    Purolator Inc is a leading integrated freight, package, and logistics provider with over 60 years of experience in delivering promises. Our team consists of dedicated individuals who are passionate about helping customers reach their destinations safely and efficiently. We are currently seeking a Logistics Resolution Specialist to join our team. This role...


  • Mississauga, Ontario, Canada Crawford & Company Full time

    Job DescriptionWe are seeking a highly skilled Claims Resolution Specialist to join our team in Canada.This is a full-time position that involves investigating, evaluating, negotiating, and settling claims by telephone, correspondence, and when required through mediation (virtual or in-person) and correspondence. The successful candidate will be responsible...


  • Mississauga, Ontario, Canada Purolator Full time

    Job SummaryThe Shipment Resolution Specialist will be responsible for resolving problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders. This role requires strong communication and problem-solving skills to ensure timely and efficient resolution of customer issues.Key ResponsibilitiesContact...


  • Mississauga, Ontario, Canada TPINE LEASING CAPITAL CORPORATION Full time

    Job SummaryWe are seeking a skilled Debt Resolution Specialist to join our team at TPINE LEASING CAPITAL CORPORATION. The successful candidate will be responsible for reviewing loan applications, evaluating financial status, and recommending approval or rejection. This is a permanent position with a 30-40 hour workweek.Key ResponsibilitiesReview and evaluate...


  • Mississauga, Ontario, Canada Purolator Inc Full time

    Delivering on Our PromiseAt Purolator Inc, we're committed to helping promises get where they need to be. As a Shipment Resolution Specialist, you'll play a critical role in ensuring our customers receive their shipments on time and in good condition.Key ResponsibilitiesContact customers or colleagues to obtain and enter package information or resolve...


  • Mississauga, Ontario, Canada Purolator Full time

    At Purolator, we're committed to delivering promises. As a Shipment Resolution Specialist, you'll play a vital role in ensuring our customers receive their packages on time. Your journey starts with resolving problem and return shipments within the assigned terminal, collaborating with internal and external stakeholders.Key ResponsibilitiesContact customers...


  • Mississauga, Ontario, Canada Intact Financial Corporation Full time

    We're seeking a skilled Dispute Resolution Specialist to join our team at Intact Financial Corporation. In this role, you'll oversee disputes on Accident Benefit files, utilizing your expertise to provide mentoring and coaching throughout the Accident Benefit Department.Key Responsibilities:Manage routine and moderately complex files through the dispute...


  • Mississauga, Ontario, Canada Thermo Fisher Scientific Full time

    About the RoleWe are seeking a skilled Customer Service and Account Resolution Specialist to join our team at Thermo Fisher Scientific. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and resolving complex account issues.


  • Mississauga, Ontario, Canada Njoyn Full time

    Reporting to the Director, Human Rights and Equity Initiatives, in the Centre for Equity and Inclusion, the Dispute Resolution Officer is an impartial dispute resolution practitioner responsible for serving the community through resolving internal concerns and complaints related to human rights and equity.Key ResponsibilitiesCreating informal resolution...


  • Mississauga, Ontario, Canada Crawford & Company Full time

    Career Opportunities at Crawford & CompanyAbout UsAt Crawford & Company, we pride ourselves on being a global leader in claims management and outsourcing solutions. With over 80 years of experience, we have established a strong foundation that enables us to deliver exceptional results. Our industry-leading technology and expertise set us apart from others in...


  • Mississauga, Ontario, Canada CAA Club Group Full time

    About the RoleAs a Claims Resolution Specialist at CAA Club Group, you will play a crucial role in handling disputes on Ontario Accident Benefit files. The ideal candidate should have License Appeal Tribunal (LAT) work experience and Accident Benefits (AB) claims handling experience.Key Responsibilities:Represent the company at LAT conferences/hearings and...


  • Mississauga, Ontario, Canada Royal Bank of Canada> Full time

    Job OverviewRoyal Bank of Canada seeks a highly skilled Debt Resolution Specialist to join our team. As a key member, you will play a crucial role in resolving debt issues for clients and ensuring operational risk mitigation.About the RoleThis is a salaried position, with an estimated annual salary range of $65,000 - $90,000, depending on experience. The...


  • Mississauga, Ontario, Canada CAA Club Group Full time

    Company OverviewWe are the CAA Club Group, a leading provider of membership-based travel and automotive services. Our team is dedicated to delivering exceptional experiences for our members.Salary:$60,000 - $80,000 per year, depending on experience.Job DescriptionIn this role as a Customer Experience Resolution Specialist, you will be responsible for...


  • Mississauga, Ontario, Canada Royal Bank of Canada Full time

    Job DescriptionRoyal Bank of Canada is seeking a skilled Credit Resolution Specialist to join our team in Meadowvale, Mississauga. As a key member of our Credit Management and Recoveries team, you will play a critical role in delivering exceptional client experiences by offering financial advice and payment solutions.Key Responsibilities:Engage with clients...


  • Mississauga, Ontario, Canada Intact Financial Corporation Full time

    We are seeking an experienced Insurance Litigation Specialist to join our team at Intact Financial Corporation. This is a unique opportunity to leverage your expertise in insurance litigation and dispute resolution to drive business growth and customer satisfaction.About the Role:As an Insurance Litigation Specialist, you will be responsible for handling...


  • Mississauga, Ontario, Canada Element Fleet Management Full time

    Transform Fleet Operations with UsWe're redefining the fleet management industry, focusing on people first and business second. Our commitment to delivering exceptional client experiences drives our growth and innovation.About the Role:This is an exciting opportunity for a skilled professional to join our team as a Fleet Management Specialist - Debt...


  • Mississauga, Ontario, Canada Purolator Inc Full time

    Job SummaryWe are seeking a Shipping Resolution Specialist to join our team in Mississauga East. As a key member of our operations team, you will be responsible for resolving problem and return shipments within the assigned terminal.About UsPurolator Inc is Canada's leading integrated freight, package, and logistics provider with over 60 years of experience....


  • Mississauga, Ontario, Canada CAA Club Group Full time

    Position OverviewIn this role, you will be working on complex issues and escalations for our Members, providing a high level of customer service and support.Key Responsibilities Handling complex escalations and investigations for Members Working with Members to assess claim reimbursement requests Managing the Medallia survey detractor process for Road...


  • Mississauga, Ontario, Canada Co-operators Full time

    At Co-operators, we are committed to creating peace of mind for our clients and communities. Our Claims team is essential to delivering on this strategy, and we prioritize our people to ensure a strong culture and development opportunities.The Bodily Injury Claims Representative II role is responsible for investigating, negotiating, and resolving complex...


  • Mississauga, Ontario, Canada Baxter Full time

    About VantiveVantive is a new company built on the legacy of Baxter, with a focus on providing best-in-class care to people worldwide. We believe in a community-driven approach, where every individual is focused, courageous, and committed to excellence.Your Role at VantiveIn this role, you will be responsible for managing the Kidney Care Complaint Process,...