Collector and Resolution Specialist
2 weeks ago
Recoveries Specialist
Job SummaryJob Overview
As a Recoveries Specialist at BMO, you will play a crucial role in reviewing and evaluating delinquent, high-risk, or written-off accounts for potential collection opportunities.
Key Responsibilities
- Collections and Account Resolution
Collaborate with customers to understand their needs and provide collections-related sales and service to BMO customers or prospects.
Payment Strategies and ProductsAdvise customers on payment strategies and products that meet their objectives, and fulfill sales and service activities for the customer in accordance with approved procedures.
Credit and Account KnowledgeSupport areas may include coaching and training, quality audits, vendor management, and credit collection disputes.
Requirements
- Experience and Education
Typically between 3-5 years of relevant experience and a post-secondary degree in a related field of study or an equivalent combination of education and experience.
Knowledge and SkillsKnowledge of credit qualifications, federal, state/provincial, and local laws pertaining to consumer collections, and BMO products and services.
Communication and Interpersonal SkillsVerbal and written communication skills, collaboration and team skills, analytical and problem-solving skills, and influence skills.
What We Offer
BMO offers a total compensation package that includes performance-based incentives, discretionary bonuses, and other perks and rewards, as well as health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
As a member of the BMO team, you will be valued, respected, and heard, and you will have more ways to grow and make an impact.
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