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Front Desk Hotel Associate

2 months ago

Kamloops, British Columbia, Canada Quality INN Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Hotel Clerk to join our team at Quality INN. As a Front Desk Hotel Clerk, you will be responsible for providing exceptional guest service, managing room reservations, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring seamless transitions for our guests.
  • Take, cancel, and change room reservations as needed, providing clear communication to guests.
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Offer general information about points of interest in the area, enhancing the guest experience.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt communication.
  • Provide exceptional customer service, addressing guest concerns and resolving issues in a timely and professional manner.
Requirements
  • Secondary (high) school graduation certificate.
  • Experience in a hotel or hospitality setting is an asset.
  • Excellent oral communication skills, with the ability to interact with guests and staff in a professional and courteous manner.
  • Flexibility to work in a fast-paced environment, with the ability to adapt to changing circumstances.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 30 to 40 hours per week.