Delivery Operations Manager
3 weeks ago
About the Role:
We are seeking a highly skilled and experienced Delivery Manager to join our team at Superior Propane. As a key member of our logistics team, you will be responsible for overseeing the scheduling and dispatching of our drivers, ensuring safe and efficient operations.
Key Responsibilities:
- Collaborate with the National Logistics Management team to implement strategic enhancements in delivery and logistics, driving customer satisfaction and optimizing the overall experience.
- Develop and implement industry best practices, ensuring standardized processes are consistently applied and enforced across the team.
- Evaluate team and individual performance against key performance indicators, maintaining high customer service standards.
- Champion the use of technology to optimize delivery routes and schedules, ensuring customer needs are met while adhering to safety standards.
- Mentor and support your team in achieving their goals through the enforcement of standardized procedures, promoting effective work methods and a culture of continuous improvement.
- Ensure safety remains a top priority in all delivery and service aspects, overseeing training initiatives to support safe dispatch and delivery operations.
- Act as a point of escalation for Delivery Coordinators and Planning Specialists, collaborating with the team to proactively troubleshoot and resolve operational challenges.
Requirements:
- Five (5) years of people leadership experience preferably in distribution, logistics, or customer service.
- Completion of post-secondary education is preferred.
- Strong interpersonal and communication skills, with the ability to balance regional and national objectives effectively.
- Proven team management experience, with the ability to mentor and motivate a high-performance workforce.
- Conflict resolution skills and proven ability to navigate challenging situations.
- Exceptional planning and organizational skills, with the capacity to prioritize tasks and meet peak demand pressures.
- Understanding of safety procedures, regulations, and emergency response protocols.
- Above-average analytical skills, including logistics planning, budget management, and general financial acumen.
- Demonstrated adaptability and support for change initiatives.
- Superior organization and time management abilities, thriving under pressure and adjusting to shifting priorities.
About Superior Propane:
Superior Propane is Canada's leading and reliable propane provider, trusted by customers since 1951. Our four key values are Customer Focus, Performance, Safety, and Winning with People, guiding everything we do.
We are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, please connect with us at to let us know how we can enhance your experience.
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