Bilingual Customer Service Representative

3 weeks ago

Richmond Hill, Ontario, Canada Canada Computers & Electronics Full time
Job Title: Bilingual Customer Service Representative

At Canada Computers & Electronics, we are seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service, managing incoming shipments, and maintaining a visually appealing sales environment.

Responsibilities:
  • Provide top-notch customer service by assisting customers with product inquiries and sales transactions.
  • Receive and process incoming shipments, including unloading and stocking merchandise.
  • Ensure products are displayed according to company standards, maintaining a clean and organized sales floor.
  • Conduct retail sales transactions and manage the cash area with accuracy.
  • Uphold housekeeping standards to create a clean and inviting store environment.
  • Translate English texts into French in areas such as marketing, electronics, and retail.
  • Update and maintain the French website content, including banners, product descriptions, and policies.
  • Collaborate with graphic designers and editors to create advertising materials for customers.
  • Ensure accurate translation of product descriptions and specifications.
  • Translate and update various policies and corporate guarantees.
  • Translate documents for employees and review existing documents.
  • Complete the creation and translation of addenda and notices.
Requirements:
  • 1-2 years of retail sales experience in a similar technical environment.
  • Proficient in technical tasks related to computer parts, accessories, and consumer electronics.
  • High school diploma or equivalent preferred.
  • Ability to work independently and collaboratively within a team.
  • Excellent problem-solving abilities, attention to detail, and organizational skills.
  • Proven track record of achieving sales targets.
  • Strong communication skills, both written and verbal, with proficiency in bilingual (French).
  • Comprehensive knowledge of computer parts and accessories, as well as consumer electronics.

Canada Computers & Electronics is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.

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