Bilingual Customer Service Representative

1 month ago

Richmond Hill, Ontario, Canada Canada Computers & Electronics Full time
Job Summary

We are seeking a highly skilled and bilingual customer service representative to join our team at Canada Computers & Electronics. As a key member of our sales and support team, you will be responsible for providing exceptional customer service, resolving technical issues, and promoting our products to customers.

Responsibilities
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Resolve technical issues and troubleshoot problems with computer parts and accessories
  • Assist customers with product selection and provide in-depth product knowledge
  • Process sales transactions and manage cash area with accuracy
  • Maintain a clean and organized store environment
  • Translate English texts into French for marketing, electronics, IT, and retail purposes
  • Update French website content, including banners, product descriptions, and policies
  • Collaborate with graphic designers and editors to create advertising materials
  • Ensure accurate translation of product descriptions and specifications
  • Translate and update various policies and corporate guarantees
  • Translate documents for employees and review existing documents
  • Complete addenda and notice creation and translation
Requirements
  • 1-2 years of retail sales experience in a technical environment
  • Proficient in technical tasks related to computer parts, accessories, and consumer electronics
  • High school diploma or equivalent preferred
  • Ability to work independently and collaboratively within a team
  • Excellent problem-solving abilities, attention to detail, and organizational skills
  • Proven track record of achieving sales targets
  • Strong communication skills, both written and verbal, with proficiency in bilingual (French)
  • Comprehensive knowledge of computer parts and accessories, as well as consumer electronics
What We Offer

Canada Computers & Electronics is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.

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