Business Development Manager

4 days ago


Vancouver, British Columbia, Canada Tbwa ChiatDay Inc Full time

Job Overview

SOCi, a leading technology company, is seeking an experienced Customer Success Manager, Small Market Business to join our team. This role plays a crucial part in driving customer success at scale by managing a high-volume portfolio of accounts.

This position focuses on proactive engagement, digital-first strategies, and scalable customer success motions to maximize product adoption, reduce churn, and drive customer expansion. The ideal candidate will be highly organized, data-driven, and capable of leveraging automation and one-to-many communication strategies to deliver value efficiently.

The successful candidate will work closely with sales, CS, product marketing, and support teams to align messaging, drive adoption, and optimize the customer experience.

Key Responsibilities

  • Manage a portfolio of 200+ accounts across multiple verticals, ensuring a structured and repeatable customer journey.


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