Spa Operations Manager

1 month ago

Edmonton, Alberta, Canada Soothing Harmony Healing Spa Full time
Spa Supervisor Job Description

We are seeking a highly organized and detail-oriented Spa Supervisor to join our team at Soothing Harmony Healing Spa. As a key member of our spa team, you will be responsible for ensuring the smooth operation of our spa services, maintaining high standards of customer satisfaction, and leading a team of spa professionals.

Key Responsibilities:
  • Scheduling and Coordination: Schedule work for spa staff, arrange for maintenance and repair work, and be the point of contact for emergency situations.
  • Reporting and Progress: Prepare and submit progress reports, ensuring timely and accurate updates on spa operations.
  • Team Leadership: Supervise, coordinate, and schedule activities of spa staff, establishing work schedules and procedures to ensure efficient service delivery.
  • Client Focus: Provide excellent customer service, ensuring client satisfaction and loyalty.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a spa or related environment.
  • Work Conditions: Combination of sitting, standing, walking, fast-paced environment, and work under pressure.
  • Personal Suitability: Client focus, efficient interpersonal skills, excellent oral communication, flexibility, judgement, reliability, and team player.
Work Environment:

Our spa is a fast-paced environment where you will work under pressure to deliver exceptional customer service. As a Spa Supervisor, you will be responsible for leading a team of spa professionals, ensuring the smooth operation of our spa services, and maintaining high standards of customer satisfaction.

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