Director of Customer Experience Enablement

2 months ago

Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time
{"h3": "Customer Experience Enablement Director Role Overview"}

At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across our global operations. As the Customer Experience Enablement Director, you'll play a pivotal role in driving our customer-centric initiatives forward.

Key Responsibilities:
  • Develop and implement customer experience strategies that align with our global standards, ensuring seamless delivery across regions.
  • Lead continuous improvement efforts to enhance the quality of customer interactions, leveraging feedback and performance data to inform process improvements.
  • Identify, evaluate, and implement tools and technologies that support superior customer experience delivery, ensuring alignment with our CX vision.
  • Design and deliver training resources to enhance the skills and effectiveness of customer-facing teams, empowering them to deliver exceptional experiences.
  • Establish and monitor key performance indicators (KPIs) for customer experience across regions, driving performance and excellence.
  • Manage our customer experience program, including the 100% customer satisfaction program, and optimize our Qualtris CX platform to ensure accurate survey responses and a clear voice of the customer.
Requirements:
  • Bachelor's degree in business administration, marketing, communications, or a related field.
  • Highly organized with an ability to manage multiple priorities in a fast-paced environment.
  • Analytical mindset with a focus on generating insights from customer experience data.
Preferred Qualifications:
  • Bilingual French and English: To serve clients and external service providers across Canada and USA.

As a valued member of our team, you'll have access to a modern, motivating work environment, competitive salaries and benefits, and opportunities for growth and development. If you're passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity.

Acuity Brands Lighting, Inc. is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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