Director of Customer Experience
1 month ago
At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences that drive business growth and success. As the CX Enablement Director, you'll play a critical role in shaping our customer experience strategy and ensuring its seamless execution across various regions.
CX Strategy Implementation:
Develop and oversee the delivery of customer experience strategies that align with our global standards, driving customer satisfaction and loyalty. Collaborate with cross-functional teams to identify opportunities for improvement and implement process enhancements that elevate the quality of customer interactions.
Continuous Improvement:
Lead ongoing efforts to enhance the effectiveness of customer-facing teams through training and development programs, leveraging feedback and performance data to inform strategic decisions. Establish and monitor key performance indicators (KPIs) to measure customer experience success and drive continuous improvement.
Tools Management and Selection:
Manage our customer experience program and the 100% customer satisfaction program, ensuring seamless execution and optimal results. Utilize data analytics to inform tool selection and optimize survey responses, ensuring the voice of the customer is heard and valued.
Requirements:
We're seeking a highly organized and analytical individual with a Bachelor's degree in business administration, marketing, communications, or a related field. The ideal candidate will possess a strong ability to manage multiple priorities in a fast-paced environment, with a focus on generating insights from customer experience data. Bilingual French and English proficiency is a must, with a valid passport for international travel.
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Director of Customer Experience
2 months ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeWe are seeking a highly skilled and experienced professional to join our team as a Director of Customer Experience. As a key member of our organization, you will be responsible for driving the development and implementation of customer experience strategies across various regions, ensuring alignment with global standards.The ideal candidate will have a...
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Director of Customer Experience
2 months ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeWe are seeking a highly skilled and experienced professional to join our team as a Director of Customer Experience. As a key member of our organization, you will be responsible for driving the development and implementation of customer experience strategies across various regions, ensuring alignment with global standards.The ideal candidate will have a...
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Director of Customer Experience
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Québec, Quebec, Canada EightSix Network Full timeTransform Customer Experience at Bath FitterAbout the RoleWe're seeking a visionary leader to shape our customer experience strategy and drive excellence across all touchpoints. As Director of Customer Experience, you'll be responsible for developing and implementing innovative practices to enhance the customer journey, aligning our efforts with Bath...
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Director of Customer Experience Enablement
2 months ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time{"h3": "Customer Experience Enablement Director Role Overview"} At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across our global operations. As the Customer Experience Enablement Director, you'll play a pivotal role in driving our customer-centric initiatives forward. Key Responsibilities: Develop and...
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Director of Customer Experience Enablement
2 months ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time{"h3": "Customer Experience Enablement Director Role Overview"} At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across our global operations. As the Customer Experience Enablement Director, you'll play a pivotal role in driving our customer-centric initiatives forward. Key Responsibilities: Develop and...
-
Director of Customer Experience Enablement
2 months ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time{"h3": "Customer Experience Enablement Director Role Overview"} At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across our global operations. As the Customer Experience Enablement Director, you'll play a pivotal role in driving our customer-centric initiatives forward. Key Responsibilities: Develop and...
-
Director of Customer Experience Enablement
2 months ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time{"h3": "Customer Experience Enablement Director Role Overview"} At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across our global operations. As the Customer Experience Enablement Director, you'll play a pivotal role in driving our customer-centric initiatives forward. Key Responsibilities: Develop and...
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Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeAbout the Role:The Director of Customer Experience and Performance Management will be responsible for leading the development and implementation of customer experience strategies across various regions, ensuring alignment with global standards.Key Responsibilities:Oversee the delivery of customer experience strategies across various regions, ensuring...
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Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeAbout the Role:The Director of Customer Experience and Performance Management will be responsible for leading the development and implementation of customer experience strategies across various regions, ensuring alignment with global standards.Key Responsibilities:Oversee the delivery of customer experience strategies across various regions, ensuring...
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Chief Customer Experience Officer
6 days ago
Québec, Quebec, Canada EightSix Network Full timeCustomer Experience Director RoleAs the Customer Experience Director at EightSix Network, you will play a pivotal role in shaping the future of customer experience. This is a unique opportunity to make a lasting impact on our customers' lives and contribute to the growth and success of our organization.About the RoleThe Director of Customer Experience will...
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Customer Experience Director
2 months ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeAt Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences that drive business growth and success. As a key member of our team, you'll play a vital role in shaping our customer experience strategy and ensuring seamless execution across regions.CX Strategy Implementation:Develop and oversee the delivery of customer...
-
Customer Experience Director
2 months ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeAt Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences that drive business growth and success. As a key member of our team, you'll play a vital role in shaping our customer experience strategy and ensuring seamless execution across regions.CX Strategy Implementation:Develop and oversee the delivery of customer...
-
Director of Customer Experience
1 month ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeJoin Our Team as a CX Strategy Implementation SpecialistAt Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across various regions. As a CX Strategy Implementation Specialist, you'll play a crucial role in overseeing the delivery of customer experience strategies, ensuring alignment with global standards.Key...
-
Director of Customer Experience
1 month ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeJoin Our Team as a CX Strategy Implementation SpecialistAt Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across various regions. As a CX Strategy Implementation Specialist, you'll play a crucial role in overseeing the delivery of customer experience strategies, ensuring alignment with global standards.Key...
-
Customer Experience Director
2 months ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeAt Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences that drive business growth and success. As a key member of our team, you'll play a vital role in shaping our customer experience strategy and ensuring seamless execution across regions.CX Strategy Implementation:Develop and oversee the implementation of customer...
-
Customer Experience Director
2 months ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeAt Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences that drive business growth and success. As a key member of our team, you'll play a vital role in shaping our customer experience strategy and ensuring seamless execution across regions.CX Strategy Implementation:Develop and oversee the implementation of customer...
-
Director of Customer Experience
1 month ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeJoin Our Team as a CX Strategy Implementation SpecialistAt Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across various regions. As a CX Strategy Implementation Specialist, you'll play a vital role in overseeing the delivery of customer experience strategies, ensuring alignment with global standards.Key...
-
Director of Customer Experience
1 month ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeJoin Our Team as a CX Strategy Implementation SpecialistAt Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across various regions. As a CX Strategy Implementation Specialist, you'll play a vital role in overseeing the delivery of customer experience strategies, ensuring alignment with global standards.Key...
-
Director of Customer Experience
1 month ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeJoin Our Team as a CX Strategy Implementation SpecialistAt Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across various regions. As a CX Strategy Implementation Specialist, you'll play a crucial role in overseeing the delivery of customer experience strategies, ensuring alignment with global standards.Key...
-
Director of Customer Experience
1 month ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeJoin Our Team as a CX Strategy Implementation SpecialistAt Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across various regions. As a CX Strategy Implementation Specialist, you'll play a crucial role in overseeing the delivery of customer experience strategies, ensuring alignment with global standards.Key...
