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Retail Operations Manager
1 month ago
About Moores
">Moores is a leading retailer committed to delivering exceptional customer experiences.
Role Overview
">We are seeking a skilled Retail Operations Manager - Customer Experience to join our team. As a key member of our store leadership, you will play a critical role in driving sales growth, improving customer satisfaction, and ensuring operational excellence.
Key Responsibilities
">- ">
- Lead by example and demonstrate a passion for customer service, exceeding expectations in all interactions">
- Partner with the Store Manager and management team to develop and implement sales strategies, drive business results, and improve operational efficiency">
- Collaborate with the team to create an engaging and inclusive store environment, promoting a culture of learning and development">
- Support the recruitment and development of high-performing store teams, focusing on training and coaching to maximize performance">
- Analyze sales data and customer feedback to inform business decisions, driving initiatives to enhance customer experience and achieve sales growth">
Requirements
">To succeed in this role, you will need:
- ">
- A minimum of 1 year of retail or sales experience, with a proven track record of achieving sales targets and improving customer satisfaction">
- Excellent communication, interpersonal, and leadership skills, with the ability to motivate and inspire a team">
- Strong analytical skills, with the ability to analyze data and drive business insights">
- Proficiency in technology systems, applications, Microsoft Office, and video conferencing">
- Ability to work varied hours, including evenings, weekends, and holidays">
What We Offer
">Moores offers a competitive salary range of $20.56-$26.73 per hour, based on location and experience. In addition, we offer:
- ">
- Bonus pay opportunities">
- Dental care and extended health care benefits">
- Store discount program">
- Flexible scheduling, including variable shifts and weekend work">
- Ongoing training and development opportunities">
Location
">This role is based in Cambridge, ON, with the opportunity to work across multiple locations and brands.
Contact Information
">Please submit your application through our website.
