Aviation Technical Support Professional
2 weeks ago
Job Summary:
We are seeking a highly skilled Field Service Representative to join our team at PAL Aerospace. As a key player in Canada's Fixed Wing Search and Rescue Aircraft Replacement (FWSAR) programme, we are looking for a dedicated professional to provide exceptional support across engineering, logistics, maintenance, training, IT systems, infrastructure, and material management throughout the aircraft's lifecycle.
Key Responsibilities:
- Customer Interface: Serve as the primary liaison between PAL Aerospace and the customer's maintenance and operational teams, ensuring seamless communication and support after fleet entry into service.
- Technical Support: Collaborate closely with the PAL Aerospace engineering team to track, resolve, and implement technical solutions, while providing guidance on troubleshooting and maintenance tasks.
- Relationship Management: Build and maintain strong relationships with the customer's technical organization, identifying and addressing operational concerns in technical documentation, procedures, and daily operations.
- Fleet Management: Assist the customer in tracking and resolving technical faults across the fleet, ensuring that all queries are appropriately addressed and that aircraft availability is optimized.
- Spare Parts Coordination: Provide technical assessments on frequent spare parts requests, identifying and addressing unforeseen needs that may impact fleet operations.
- Training and Guidance: Offer technical guidance to customer aircraft technicians and coordinate with them on procedures for reporting technical issues, managing component warranties, and implementing modifications as per service bulletins.
- Operational Assessment: Continually assess the aircraft fleet's operational activity and report any relevant support issues, ensuring that the fleet is maintained to the highest standards.
- Liaison: Act as a liaison between PAL Aerospace's engineering teams, appropriate organizations, and the customer to ensure alignment and effective communication.
- Additional Responsibilities: Perform other duties as assigned to support the success of the FWSAR programme.
Requirements:
- Minimum five years' experience in Aircraft Maintenance Engineering or Aerospace Engineering.
- EASA licence and/or A.M.E. license is an asset.
- Located in Canada or willing to relocate and work in Canada.
- Experience with multi-engine aircraft is required.
- Superior customer service and relationship-building skills.
- Effective communication skills in English; fluency in French is desirable.
- Proven ability to coordinate support services effectively.
- Flexibility and adaptability in a dynamic work environment.
- Strong analytical, critical thinking, and problem-solving abilities.
- Valid passport and ability to travel internationally for training and meetings as required.
What We Offer:
- Competitive salary.
- Comprehensive health benefits, including medical, dental, vision, and life insurance.
- Defined Contribution Pension Plan.
- Employee and Family Assistance Program.
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