Retail Store Supervisor Team Lead

3 weeks ago


Milton, Ontario, Canada Ontario Inc Full time

About this role:

We are seeking a highly motivated Retail Store Supervisor to join our team at Ontario Inc. In this role, you will be responsible for assigning sales workers to duties, hiring and training staff, establishing work schedules, and resolving issues that may arise. The ideal candidate will have excellent leadership skills, be able to work independently, and have a strong understanding of customer service principles.

Key responsibilities:

  • Assign sales workers to duties, ensuring that the store is adequately staffed and that tasks are completed efficiently.
  • Hire and train new staff members, providing guidance and support to ensure they have the necessary skills to succeed in their roles.
  • Establish work schedules, taking into account the needs of the store and the availability of staff members.
  • Resolve issues that may arise, including customer complaints, supply shortages, and other challenges that may impact store operations.
  • Supervise and co-ordinate the activities of store staff, providing feedback and coaching to help them improve their performance.

Requirements:

  • A college, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Excellent leadership and communication skills, with the ability to work independently and as part of a team.
  • A strong understanding of customer service principles and the ability to provide excellent service to customers.


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