Telecom Systems Specialist
4 weeks ago
We are seeking a skilled Telecom Systems Specialist to assist with a 3 to 6 month project. The role has the potential to become a permanent position after the initial contract for the right candidate.
Responsibilities:
- Support call center activities, implementations, administration, and troubleshooting of Meridian 1 systems, Symposium Call Center Server, and Call Pilot.
- Install, change, and move equipment and cables for voice communications and control, and implement these installations, changes, and moves.
- Understand and adhere to configuration standards for sites across Canada.
- Coordinate other support resources, such as vendors, business units, and second-level support.
- Utilize voice network management systems to monitor critical and non-critical services, support, and respond proactively to resolve system-flagged problems, including collaborating with vendors.
Qualifications:
- Working knowledge of Nortel Networks telephony architecture.
- Working knowledge of call center environments.
- Working knowledge of Meridian (PBX, CallPilot, Symposium) phone systems.
- Knowledge of phone hardware and connections.
- PC literacy and familiarity with MS Word and Excel.
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