Telecom Systems Specialist

4 weeks ago


Toronto, Ontario, Canada PeopleToGo Full time
Job Title:
Telecom Systems Specialist

Location:
Remote

Type:
Contract 3 to 6 months

Other:
Must possess a valid driver's license and have a good driving record.

PeopleToGo is seeking a Telecom Systems Specialist to assist with a 3 to 6 month project. The role has the potential to become a permanent role after the initial contract for the right candidates.

Responsibilities:

  • Support call center activities/requests, implementations, administration and troubleshooting of Meridian 1 systems, Symposium Call Center Server, and Call Pilot.
  • Install, change and move equipment and cables for voice communications & control and implement these installations, changes, and moves.
  • Understand and adhere to configuration standards for sites Canada wide.
  • Coordinate other support resources, i.e. vendors, business units, second level support.
  • Utilize the voice network management systems to monitor critical and noncritical services to support and respond proactively and resolve system flagged problems including collaborating with the appropriate vendors.

Qualifications:

  • Working knowledge of all Nortel Networks telephony architecture
  • Working knowledge of call centre environments
  • Working knowledge of Meridian (PBX, CallPilot, Symposium) phone systems
  • Knowledge of phone hardware and connections;
  • PC literacy and familiarity with MS WORD and EXCEL;


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