Network and Telecom Specialist
1 month ago
We are seeking a highly skilled Network and Telecom Specialist to join our team at Canadian National Railway Company. As a key member of our Information & Technology team, you will play a critical role in ensuring the availability, stability, and performance of our network and telecom infrastructure.
Key Responsibilities- Lead and execute installations, upgrades, configuration, and maintenance of the networking infrastructure.
- Review and approve change controls to ensure seamless integration with existing systems.
- Conduct quality reviews of infrastructure changes and implementations to ensure compliance with industry standards.
- Lead lifecycle projects, analyzing, testing, and deploying new technologies to optimize network performance.
- Investigate and resolve complex network issues, collaborating with cross-functional teams to ensure timely resolution.
- Perform preventive maintenance tasks to ensure optimal network performance and availability.
- Monitor and maintain system availability and performance, identifying areas for improvement and implementing solutions.
- Collaborate with team members to develop and implement process improvements, ensuring seamless integration with existing workflows.
- Develop and maintain operational documentation, ensuring accurate and up-to-date information for team members.
- Provide advanced troubleshooting, vulnerability, and bug correction services, working closely with vendors to resolve complex issues.
- Ensure compliance with all relevant CN IT standards, ensuring the highest level of security and integrity.
- Train and coach team members on new capabilities and emerging technology trends, ensuring a culture of continuous learning and improvement.
- Automate and optimize support tasks, streamlining processes to improve efficiency and productivity.
- Provide 3rd-level support to pager roster, rotating through a 24/7 schedule to ensure seamless coverage.
- Bachelor's degree in Engineering or equivalent, with a focus on Telecommunications.
- 5+ years of experience in IT, with a minimum of 3+ years of demonstrated expertise in providing hands-on technical support in large corporate environments.
- Expertise in LAN/WAN technologies, IPAM, and Datacenter technologies.
- Knowledge and troubleshooting skills in EIGRP, IS-IS, BGP, MP-BGP, MPLS, redistribution between different routing protocols.
- Knowledge of TCP/IP stack, IPv4, TCP, UDP, ICMP, ARP, GRE, IPSEC, ESP, NAT, DHCP, DNS, FHRPs, QoS, SNMP, Tacacs, Radius.
- Knowledge of Cisco Wi-Fi networks, including Cisco Prime, WLCs, APs, ISE, and related technologies.
- Experience/knowledge in SD-WAN solutions and cloud solutions (Google, Azure).
- Experience and knowledge in operations and optimization of IP networks.
- Good understanding of communications media (fibre, copper, wireless) and structured cabling best practices.
- Excellent oral, written, and presentation skills.
- Cisco CCNP/CCIE Certification or equivalent knowledge.
CN is a world-class transportation leader and trade-enabler, committed to programs supporting social responsibility and environmental stewardship. As a key member of our team, you will contribute to building North America's safest, most inclusive, and sustainable railroad.
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