Business Telecom Coordinator

1 month ago

Toronto, Ontario, Canada PeopleToGo Full time
Job Title: Business Telecom Coordinator

Type: Contract

Location: Downtown Toronto

Reports to: Technology Manager

Job Summary:

This role will plan, assess, and coordinate the implementation of telecommunication infrastructure to support internetworking needs of the organization.

Key Responsibilities:
  • Participate in the planning and prioritization of telecommunication needs of the organization.
  • Review and analyze telecommunication needs and identify alternative technical solution options.
  • Participate in the review of performance of telecommunication outsource service providers.
  • Work with 3rd party telecommunication vendors to evaluate technology solution options.
  • Present to stakeholders on the technical design and derive a project/work plan with proper technology, costing, stakeholdering, and timeline for implementation.
  • Facilitate the procurement of equipment/services based on procurement policy.
  • Facilitate with both internal and external service providers to implement the telecommunication solution.
  • Track and monitor progress and issues in the execution of the project/work plan.
  • Participate in telecommunication problem investigation and resolution.
Requirements:
  • Minimum of 5 years of experience in IT within the Telecommunications Industry.
  • Strong knowledge of Nortel and Cisco VoIP technology.
  • Strong knowledge of Mail & Computer Telephony Integration.
  • Demonstrated experience in Voice Networks and Public Branch Exchange technology.
  • Demonstrated Project Management coordination skills.
Qualifications:
  • The role requires a thorough knowledge of information technology and telecom systems and applications.
  • Demonstrated experience in Voice Networks and Public Branch Exchange technology.
  • Detail knowledge of Nortel and Cisco VoIP technology.
  • Detailed knowledge of Voice Mail and Computer Telephony Integration.
  • Demonstrated project management and coordination skills.
  • Sound knowledge of telecommunications networks and systems, voice and data network principles, telecommunication network infrastructures and methods.
  • Demonstrated experience in the liaison with and establishing relationships with clients and other business units.
  • Demonstrated experience in the facilitation of multiple service providers in the delivery of telecommunication solution.
  • Demonstrated experience in analytical and problem solving skills in telecommunication domain.
  • Working knowledge of commercial telecom service offerings and tariffs.
  • Demonstrated experience in an outsourced and multiple vendor environment.
  • Ability to lead and work in a multi-team environment and drive completion of deliverables.
  • Ability to assess risk with proper recommendation on mitigation.
  • Proven ability to meet deadlines and manage priorities.

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