Hospitality Operations Manager
4 weeks ago
We are seeking an experienced Hospitality Operations Manager to join our team at the Silverfox pub &liquor store. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our dining services department.
About the Role- This is a permanent full-time position with a salary range of $45,000 - $55,000 per annum, depending on experience.
- You will supervise and co-ordinate activities of staff who prepare and portion food, ensuring that high-quality standards are maintained at all times.
- Estimate ingredient and supplies required for meal preparation, taking into account menu offerings and customer demand.
- Ensure that food and service meet quality control standards, identifying areas for improvement and implementing changes as necessary.
- Address customers' complaints or concerns in a professional and courteous manner, providing excellent customer service.
- Prepare and submit reports on sales, inventory, and employee performance, helping to inform business decisions.
- Supervise and check assembly of trays, ensuring that presentation is appealing and meets our high standards.
- Establish work schedules and delegate tasks to staff members, prioritizing workload and managing time effectively.
- 1 year to less than 2 years of experience in a supervisory role, preferably in the hospitality industry.
- Degree in Hotel Management, Hospitality, or related field (an asset).
- Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
- Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects.
- Ability to work effectively in a fast-paced environment, with a focus on delivering exceptional customer service.
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