Customer Service Representative

3 weeks ago

Montreal, Quebec, Canada GardaWorld Full time
Facilitator Job Summary

GardaWorld is seeking a skilled Facilitator to provide exceptional customer service and support to passengers in a dynamic and fast-paced environment. As a Facilitator, you will play a critical role in ensuring a smooth and efficient screening process for all passengers.

Key Responsibilities:
  • Provide high-quality customer service to passengers, responding to their needs and concerns in a professional and courteous manner.
  • Engage with passengers who require extra assistance, offering support and guidance throughout the screening process.
  • Accompany passengers through screening, helping with their belongings and explaining the process in a clear and concise manner.
  • Explain options available to passengers for screening of their person and special items, medical devices, and sensitive cultural or religious items.
  • Work closely with Screening Officers and liaise with front-line stakeholders to ensure passengers receive exceptional customer service.
  • Proactively intervene where required, either in the queue or on the screening line.
  • Maintain up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector.
Requirements:
  • Post-secondary education or equivalent work experience.
  • Strong empathy, active listening, and customer service skills.
  • A minimum of 1-3 years of customer service experience.
  • Ability to communicate fluently, clearly, and effectively in both French and English.
  • Ability to adapt to customer needs/situations, provide appropriate solutions or alternatives.
  • Ability to provide physical support to passengers with reduced mobility, upon request.
  • Ability to stand and walk for extended periods of time.
What We Offer:
  • Employment Type: Permanent
  • Locations: Toronto, ON & Montreal, QC

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

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