Customer Service Ambassador

3 weeks ago

Montreal, Quebec, Canada GardaWorld Full time

Are you passionate about delivering exceptional customer experiences? Do you possess strong communication skills in both English and French? GardaWorld is seeking a skilled Facilitator to join our team in Toronto, ON and Montreal, QC.

Key Responsibilities:

  • Provide top-notch customer service to passengers with diverse needs.
  • Engage with passengers who require assistance, offering support for hearing loss, vision loss, limited mobility, and more.
  • Accompany passengers through screening, helping with their belongings and explaining the process.
  • Explain options available to passengers for screening of their person and special items, medical devices, and sensitive cultural or religious items.
  • Work closely with Screening Officers and liaise with front-line stakeholders to ensure passengers receive exceptional customer service.
  • Proactively intervene where required, either in the queue or on the screening line.
  • Maintain up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector.

Requirements:

  • Post-secondary education or equivalent work experience.
  • Strong empathy, active listening, and customer service skills.
  • A minimum of 1-3 years of customer service experience.
  • Ability to communicate fluently, clearly, and effectively in both French and English.
  • Ability to adapt to customer needs/situations, provide appropriate solutions or alternatives.
  • Ability to provide physical support to passengers with reduced mobility, upon request.
  • Ability to stand and walk for extended periods of time.

About GardaWorld:

GardaWorld is a global leader in the security industry, offering diverse work assignments and training opportunities. We welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team.

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