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Strategic Performance Manager
2 months ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global luxury hospitality company that operates over 120 hotels and resorts in 47 countries. Our company culture is built on a commitment to excellence, innovation, and customer satisfaction.
About the Role:
This is a key position within our revenue management and distribution organization, responsible for driving strategic objectives and goals. The successful candidate will be instrumental in developing and implementing new systems, programs, and capabilities to improve the effectiveness of our field operations.
Key Responsibilities:
- Support the activation of our distribution strategy with sales and revenue management product and systems.
- Create and execute programs, initiatives, insights, and systems capabilities that drive strategic performance and enable revenue-generating teams to be more effective.
- Identify and recommend innovative solutions to enhance overall field performance and effectiveness.
- Foster collaboration across departments and hotels to ensure a cohesive approach to project execution.
- Conduct research and data analysis to inform strategic decision making.
Project Management:
- Conduct project planning and execution activities, including project planning and scoping, defining milestones and deliverables, delegating work to cross-functional teams, communicating project status, and establishing rollout/change management plans.
Change Management:
- Effectively plan and lead cross-functional teams to execute change management activities, including education/training, implementation strategies, developing success metrics, and ensuring adoption of new programs and systems.
Vendor Management:
- Identify business requirements with current and future vendors to meet evolving business needs and input into current vendors' product roadmaps to benefit our requirements.
- Manage vendor relationships and continue to evaluate new capabilities and tools in the marketplace that can provide strategic value to our company and improve field performance.
Requirements:
- Project management, project execution, change management, and analytical skills.
- University/college degree preferred.
- Minimum 6 years' experience in the areas of technology, sales enablement, with at least 3 years' experience in a corporate/above property environment.
- Knowledge of Amadeus/Salesforce, Power BI reporting, Varicent or similar incentive management platform, and experience working with project management tools.
- Ability to create impact and ROI analysis, experience working with multiple vendors simultaneously, and ability to review and negotiate commercial terms and contracts with vendors.
Key Skills:
- Strong communication skills, including formal presentations and informal working sessions, across all levels of organization.
- Ability to work within a matrix organization across functions.
- Ability to lead a working team without a direct reporting line.
- Ability to overcome obstacles with own creative drive and perseverance.
- Curious nature to explore new innovations and capabilities in the industry/marketplace.
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.
