Strategic Performance Manager

2 weeks ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to supporting cancer research and advancing diversity, inclusion, equality, and belonging. Our culture enables everything we do, and we're powered by people who create amazing experiences for our guests, residents, and partners.

About the Role:

This 18-month contract position is responsible for supporting the revenue management, distribution, and sales organization with the execution of strategic objectives and goals. The role will drive organizational success by developing, implementing, and managing new systems, programs, and capabilities to improve the overall effectiveness of the Four Seasons field.

Key Responsibilities:

  • Support the activation of the Four Seasons Distribution Strategy with sales and revenue management product and systems.
  • Create and execute programs, initiatives, insights, and systems capabilities that drive strategic performance and enable revenue-generating teams to be more effective.
  • Identify and recommend innovative solutions to enhance overall field performance and effectiveness.
  • Foster collaboration across departments and hotels and resorts to ensure a cohesive approach to project execution.
  • Conduct research and data analysis to inform strategic decision making.

Requirements:

  • Project management, project execution, change management, and analytical skills.
  • University/college degree preferred.
  • Minimum 6 years' experience in technology, sales enablement, with at least 3 years' experience in a corporate/above property environment.
  • Knowledge of Amadeus/Salesforce, Power BI reporting, Varicent or similar incentive management platform, and experience working with project management tools.
  • Ability to create impact and ROI analysis, experience working with multiple vendors simultaneously, and ability to review and negotiate commercial terms and contracts with vendors.

What We Offer:

  • A hybrid working model with 3 days per week in the Four Seasons Corporate Office.
  • A commitment to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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