Insurance Technical Specialist

3 hours ago

Kitchener, Ontario, Canada OTIP RAEO Full time

About the Role

The Broker Technical Specialist is a key member of our team, responsible for providing expert technical support to our sales and servicing teams within the Orbit brokerage.

Key Responsibilities

  • Provide product and technical expertise to team members, offering guidance and direction on procedural, technical, administrative, and systems issues.
  • Investigate complex issues from all Orbit brokerage employees and members, performing root cause analysis and resolution.
  • Offer one-on-one coaching support in file management, complex member issues, and technical support.
  • Collaborate with insurance carriers as a technical liaison to clarify escalated technical coverage information related to claims and coverage.
  • Engage with carriers, vendor partners, and Technology Enablement to troubleshoot issues with applications/systems.
  • Investigate and respond to written, telephone, and walk-in complaints from members regarding coverage, claims, and service.
  • Develop and document formal processes to create administrative resource materials for the brokerage.
  • Recommend and implement changes in processes, working with management, carrier partners, and the Quality and Training Team.
  • Participate in User Acceptance Testing for systems changes.
  • Work as an Epic Super User to support and provide guidance to enhance efficiency in the teams.
  • Provide member support through outbound initiatives, including carrier changes, dislocation, and exception reports.
  • Support as a secondary agent on the broker service queue to stabilize service levels.

Requirements

  • A RIBO, AIC, or AMF license, with additional licensing may be required.
  • A college diploma or equivalent insurance industry designation.
  • Post-secondary training in insurance-related courses, such as CAIB or CIP.
  • Minimum of three years' experience in property and casualty insurance.
  • Strong knowledge of insurance carrier portals and BMS.
  • Exceptional communication skills and ability to deal effectively with internal and external stakeholders.
  • Superior time management and organizational skills to manage competing priorities.
  • Intermediate knowledge of Microsoft Office Suite applications.
  • The ability to communicate in French is considered an asset.

About Us

At OTIP RAEO, we value what matters most in our workplace: fostering a diverse, equitable, and inclusive environment for all. We are committed to learning and evolving to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals.

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