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Insurance Technical Specialist
2 months ago
About the Role:
The Insurance Technical Specialist will play a critical role in providing expert support to the sales and servicing teams within the OTIP RAEO brokerage. This position requires a strong understanding of property and casualty insurance, as well as excellent communication and problem-solving skills.
Key Responsibilities:
- Provide product and technical expertise to team members, including feedback, clarification, and direction on procedural, technical, administrative, and systems issues.
- Investigate complex issues from all OTIP RAEO employees and members, performing root cause analysis and resolution.
- Offer one-on-one coaching support in file management, complex member issues, including remarkets, and technical support.
- Work with insurance carriers as a technical liaison to clarify escalated technical coverage information related to claims and coverage.
- Engage with insurance carriers, vendor partners, and Technology Enablement to troubleshoot issues with applications/systems.
- Investigate and respond to written, telephone, and walk-in complaints from members regarding coverage, claims, and service, and document outcomes for future reference.
- Develop and document formal processes to create various administrative resource materials for the brokerage.
- Recommend and implement changes in processes working with management, carrier partners, and the Quality and Training Team.
- Collaborate and participate with the Training team to ensure a seamless onboarding process for new hires, providing clear expectations, guidance, and support.
- Participate in User Acceptance Testing for systems changes.
- Work as an Epic Super User to support and provide guidance to enhance efficiency in the teams.
- Continue to provide member support through outbound initiatives, including carrier changes, dislocation, and exception reports.
- Provide support as a secondary agent on the broker service queue to stabilize service levels.
- Provide information and respond to inquiries from all departments, including back-end support to Managers.
Requirements:
- A RIBO, and/or AIC, and/or AMF license. Additional licensing may be required.
- Other national licensing is considered an asset.
- A college diploma or equivalent insurance industry designation.
- Post-secondary training in insurance-related courses such as CAIB, CIP.
- Minimum of three years' experience in property and casualty insurance.
- Strong knowledge of insurance carrier portals and BMS.
- The demonstrated ability to provide outstanding service in an accurate and efficient manner.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management and organizational skills to manage competing priorities.
- Intermediate knowledge of Microsoft Office Suite applications.
- The ability to communicate in French will be considered an asset.
