Director, Integrated Program Delivery, CRE

2 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Summary

The Director, Integrated Program Delivery, CRE is responsible for overseeing the direct management of partners and suppliers to ensure operations and program success. This role serves as the key interface between business unit leads, Corporate Real Estate (CRE), and service partners to ensure business requirements are anticipated and represented in the development of regional strategies, network operations, and the execution of key programs.

Key Responsibilities
  • Own the relationships with all major business lines, ensuring full understanding of their Workplace needs.
  • Act as the principal point of liaison in the event of executive escalations relative to premises operations.
  • Oversee and be accountable for the delivery of all Canada Retail programs, including integration of design standards consistent with global operating model and in collaboration with global CRE COE's.
  • Leverage the Service Partner and other industry contacts and relationships to bring best-in-class, up-to-date Facility Management solutions that address the emerging needs of RBC's business globally.
  • Establish and oversee an effective asset management strategy that allows CRE to advise business lines on lifecycle planning.
  • Oversee capital and operational budget forecasts and challenge, validate, and control new engagements against budget and policies for Canada Retail Programs.
  • Provide governance oversight and reporting to ensure all areas of CRE comply with internal policies and programs and external regulatory and legislative obligations in order to reduce risk, provide safe environments for our employees and clients, and comply with appropriate laws.
  • Deliver CRE Savings targets from the FM service line through innovative procurement strategies and operational efficiencies.
  • Identify key strategic Workplace initiatives to transform client experience and productivity.
  • Ensure RBC premises are managed safely in compliance with laws and regulations.
  • Review and maintain Canadian portfolio so as to minimize risk exposure to RBC.
  • Provide governance, management oversight, and reporting in relation to delivery of initiatives.
  • Ensure key controls for the Canadian Retail network are met on time and in alignment with internal and external regulatory requirements.
Requirements
  • Minimum 4-7 years of real estate experience with a strong understanding of Facilities Operations & Project Management.
  • Portfolio/Client Relationship Management experience.
  • Strong cost control, client focus, responsiveness to business goals, and strategic business acumen.
  • Experience in managing outsourced vendor relationships.
  • Exceptional written and verbal communication, strong organizational, and presentation skills.
  • Ensure employees and service providers understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals.
What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, leaders who support your development through coaching and managing opportunities, work in a dynamic, collaborative, progressive, and high-performing team, opportunities to do challenging work, and flexible work/life balance options.

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