Technical Solutions Expert

2 days ago

Canada Konica Minolta Business Solutions U.S.A., Inc. Full time
Job Summary

We are seeking a highly skilled Technical Solutions Expert to join our team at Konica Minolta Business Solutions U.S.A., Inc. This role will play a critical part in supporting our solutions pre-sales technical activities, implementation, and project management.

Key Responsibilities
  • Support technical activities including presales, installation, project management, training, customization, and ongoing servicing of solutions.
  • Initiate Proof of Concept (POC) for customer proposals and respond to RFP requests regarding solutions and KM total offerings.
  • Maintain relationships with customer's key technical contacts.
  • Coordinate resources for product installation and training services as defined in the Statement of Work or deployment guide documentation.
  • Expand KMBS Professional Services opportunities by identifying customer post-sale workflow and training requirements, and document utilizing Solutions Management System.
  • Collaborate with Business Solutions Consultant on creating and/or developing Engagement letters, Site Survey, Scope of Work preparation, and integration projects, where appropriate.
  • Develop customized solutions for Proof of Concepts, Technical Pilots, and creation of Deployment Guides.
  • Serve as escalation point from Digital Solutions Center (DSC)/National Operations Centre (NOC) in resolving solutions issues.
  • Maximize the use of remote connectivity tools for installations and servicing.
  • Maintain education training standards and certifications levels in line with job requirements and advancement development plans.
Requirements
  • Industry Standard technical certifications preferred or equivalent experience in a related field.
  • ~3-5 years relevant solutions installation and support experience.
  • Knowledge of Network print servers, Document management/scanning applications and workflows, Manage Print Services, Print Optimization/cost recovery, Print and MFP print controller technology, SQL, Security, and major third-party print manufacturer's devices.
  • Experience in network topology and software applications related to digital graphic systems, including Microsoft applications.
  • Strong technical knowledge and experience with on-site customer relations.
  • Exposure to and practical experience in, project management.
Preferred Qualifications
  • Pass certification tests to enhance career path.
  • Working knowledge of project management processes.
  • Valid driver's license and access to reliable and presentable transportation.

Konica Minolta Business Solutions U.S.A., Inc. offers a range of business technology offerings, including IT Services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions. For more information, please visit our website and follow our social media accounts.

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