Technical Solutions Expert

2 weeks ago

Canada SequenceShift Full time
About SequenceShift

SequenceShift is a leading provider of innovative phone payment solutions for companies using the Amazon Connect contact centre platform from AWS. We are a rapidly growing startup with a global presence, expanding our operations in North America.

Job Summary

This is a senior-level position that combines Solution Architecture and Internal Operations. As a Customer Solutions Architect, you will play a crucial role in helping our customers design and onboard SequenceShift solutions, while also performing internal operational work. We offer competitive remuneration, benefits, and flexible hours to ensure your success and productivity.

Key Responsibilities
  • Customer Needs Assessment

Understand our customers' requirements and challenges by actively listening to their concerns, gathering information, and asking probing questions to accurately identify their needs.

Solution Design and Development

Help customers design customized solutions to address their needs, which may involve creating technical architectures and outlining implementation plans.

Collaboration with Sales and Account Management Teams

Work closely with Partner sales and account management teams to ensure that proposed solutions align with the customer's goals and budget constraints. Participate in sales meetings, presentations, and discussions with customers, and perform technical pre-sales.

Technical Presentations and Demonstrations

Deliver technical presentations and demonstrations to customers to showcase SequenceShift solutions, explaining complex concepts in a simple and understandable manner, highlighting the solution's benefits, and addressing any technical concerns.

Proposal and Documentation Creation

Create detailed proposals and documentation outlining the proposed solutions, including technical specifications, implementation timelines, and ROI analysis.

Technical Support

Provide technical support to customers during the project's implementation phase and after go-live, answering questions, troubleshooting issues, providing guidance, and proactively reaching out to customers to ensure a smooth deployment and ongoing operation.

Industry Trend Monitoring

Stay informed about the latest trends, technologies, and best practices in the industry, which may involve attending training sessions, conferences, and industry events.

Relationship Building

Build and maintain strong relationships with customers and partners, earning their trust by demonstrating expertise, reliability, and a commitment to delivering value.

Requirements
  • Technical Skills
    • AWS
    • Networking and Infrastructure
    • Security
    • Programming and scripting
  • Soft Skills
    • Communication
    • Adaptability
    • Collaboration
    • Time management
    • Customer focus
    • Continuous learning
Additional Requirements
  • You will be required to undergo a background check, including a police (criminal record) check, as a condition of employment.
  • Nice to have:
    • PCI DSS/Payments experience or exposure
    • Previous experience working in the contact centre industry or working with VoIP systems

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