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Technical Solutions Specialist

2 months ago


Canada Konica Minolta Business Solutions U.S.A., Inc. Full time
About the Role

We are seeking a highly skilled Technical Solutions Specialist to join our team at Konica Minolta Business Solutions U.S.A., Inc. This role is a technical subject matter expert responsible for supporting solutions pre-sales technical activities, implementation, and project management of solution offerings, as well as post-sale support for applications and professional services to our clients.

Key Responsibilities
  • Technical Support: Provide technical support for solutions pre-sales, installation, project management, training, customization, and ongoing servicing of the solution.
  • Proof of Concept: Initiate Proof of Concept (POC) for customer proposals and assist in responding to RFP requests regarding solutions and KM total offerings.
  • Statement of Work: Create Statement of Work (SOW) for all solutions orders.
  • Customer Relationships: Maintain relationships with customer's key technical contacts.
  • Resource Coordination: Coordinate resources for product installation and training services as defined in the Statement of Work or deployment guide documentation.
  • Professional Services: Expand KMBS Professional Services opportunities by identifying customer post-sale workflow and training requirements, and document utilizing Solutions Management System.
  • Collaboration: Collaborate with Business Solutions Consultant on creating and/or developing Engagement letters, Site Survey, Scope of Work preparation, and integration projects, where appropriate.
  • Demo Room Management: Ensure all demo room equipment, including Demo Room PC, Solutions Server, and MFP's are operating properly and pass quarterly readiness checks.
  • Customized Solutions: Develop customized solutions for Proof of Concepts, Technical Pilots, and creation of Deployment Guides.
  • Escalation Point: Serve as escalation point from Digital Solutions Center (DSC)/National Operations Centre (NOC) in resolving solutions issues.
  • Remote Connectivity: Maximize the use of remote connectivity tools for installations and servicing.
  • Education and Training: Maintain education training standards and certifications levels in line with job requirements and advancement development plans.
Requirements
  • Industry Certifications: Industry Standard technical certifications preferred or equivalent experience in a related field.
  • Relevant Experience: 3-5 years relevant solutions installation and support experience.
  • Technical Knowledge: Knowledge of Network print servers, Document management/scanning applications and workflows, Manage Print Services, Print Optimization/cost recovery, Print and MFP print controller technology, SQL, Security, and major third-party print manufacturer's devices.
  • Industry Knowledge: Strong working knowledge of industry hardware, services, and solutions offerings.
  • Operating Systems: Strong working knowledge of MAC and PC Operating Systems.
  • Network Topology: Experience in network topology and software applications related to digital graphic systems, including Microsoft applications.
  • Project Management: Exposure to and practical experience in project management.
About Us

Konica Minolta Business Solutions U.S.A., Inc. is a leading provider of business technology solutions, including IT Services, intelligent information management, video security solutions, and managed print services. Our company is committed to innovation and sustainability, and we are proud to be recognized for our products and services.