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Benefits Program Manager

2 months ago

Toronto, Ontario, Canada Intuit Full time
About the Role

We are seeking a highly skilled Benefits Program Manager to join our team at Intuit. As a key member of our HR team, you will be responsible for designing and implementing employee benefits programs that align with our company's goals and objectives.

Key Responsibilities
  • Benefits Program Design and Implementation
    • Collaborate with the Offerings team to design and implement benefits programs that meet the needs of our employees.
    • Work with internal teams, external consultants, and vendor partners to ensure proper implementation of benefit changes, new offerings, and/or new vendors.
  • Benefits Administration and Compliance
    • Establish relationships with HR Partners, business leaders, and employees to ensure our benefits delivery meets their needs.
    • Function as the subject matter expert on benefit programs; resolve benefit issues, escalations, and close them in a timely manner.
  • Vendor Management and Communication
    • Build effective vendor management activities, including regular meetings to review service improvement opportunities and member satisfaction results.
    • Monitor service-related performance guarantee results and execute service improvement plans when necessary.
  • Process Improvement and Automation
    • Identify process improvement and/or automation opportunities; effectively manage implementations, execution, and documentation of new processes.
    • Set and track project success metrics and document lessons learned.
  • Regulatory Compliance and Audit
    • Monitor and understand regulation changes that may impact benefit administration process and/or program offerings.
    • Work with internal teams, external counsel, and/or vendor partners on benefit administration changes.
Requirements
  • Education and Experience
    • Bachelor's degree in human resources, or a related field preferred.
    • Minimum of 6 years of experience in employee benefits management, with a strong understanding of benefits administration and compliance in Canada, the UK, and Ireland.
  • Skills and Qualifications
    • Comprehensive knowledge of employee benefits regulations and practices in Canada, the UK, and Ireland.
    • Excellent project management skills with proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation.
    • Strong analytical and problem-solving skills; comfortable working with and communicating substantial amounts of data findings.
    • Ability to work with a high degree of autonomy through ambiguous circumstances.
    • Fluency in English is required.
Preferred Qualifications
  • Education and Experience
    • 8+ years of benefits program management, administration, and governance.
  • Skills and Qualifications
    • Professional certifications (e.g., Certified Employee Benefit Specialist (CEBS)) are an asset.
What We Offer

At Intuit, we offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.